<html><head><base href="x-msg://327/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">There are a number of ways you can capture that information. The two I've seen most used:<div><br></div><div>Store that information in a Call Variable.</div><div>Write that information to a document in the document repository.</div><div><br></div><div>The advantage of using a call variable is you can report on that information directly with the HRC.</div><div>The advantage of using a document is you can store as much information as you'd like, but reporting on it will take manual intervention.</div><div><br></div><div>Tanner</div><div><br><div>
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<br><div><div>On May 9, 2012, at 10:07 AM, Terry Oakley wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-CA" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">I have a just installed a new UCCX script (my most complicated yet<span class="Apple-converted-space"> </span><span style="font-family: Wingdings; ">J</span>) that has a number of menu prompts directing the caller to various departments within our College. Is there a way to capture, on a daily basis, how many times customers choose any of the options? I have been looking at the different step options and cannot get my head around the right options to use. I understand I can do an increment a counter each time a prompt is chosen, I just don’t understand now I can capture that info before the call is completed and retain it.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Any suggestions as to good manuals beside the Cisco manuals would be appreciated as well. Currently using UCCX 5 Standard addition. Hopefully upgrading this summer..<span class="Apple-converted-space"> </span><span style="font-family: Wingdings; ">J</span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Thanks<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">Terry<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(73, 22, 109); ">Terry Oakley<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(73, 22, 109); ">Telecommunication Coordinator,<span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(146, 208, 80); ">|<span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(73, 22, 109); ">Information Technology Services</span><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(73, 22, 109); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(73, 22, 109); ">100 College Blvd<span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(146, 208, 80); ">|</span><span lang="EN-US" style="font-size: 7.5pt; font-family: Verdana, sans-serif; color: rgb(73, 22, 109); "><span class="Apple-converted-space"> </span>Red Deer, AB T4N 5H5<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span lang="EN-US" style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(73, 22, 109); ">Tel (403) 342-3521<span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(146, 208, 80); ">|<span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(73, 22, 109); "><a href="mailto:Terry.Oakley@rdc.ab.ca" style="color: blue; text-decoration: underline; "><span style="color: blue; ">Terry.Oakley@rdc.ab.ca</span></a><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><a href="http://www.rdc.ab.ca/" style="color: blue; text-decoration: underline; "><span style="font-family: Verdana, sans-serif; color: rgb(74, 68, 42); text-decoration: none; "><span><image001.jpg></span></span></a><span><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></blockquote></div><br></div></body></html>