<div>I don't believe there is an 'easy' way to capture totals. The issue with your incremental counter is that the script is called and loaded as an 'instance' so to speak for each 'triggering contact'. </div>
<div> </div>
<div>What you could do is set peripheral variables (I think they're called) in the 'set enterprise call info' step but then you'd need some custom reporting.<br><br></div>
<div class="gmail_quote">On Wed, May 9, 2012 at 12:07 PM, Terry Oakley <span dir="ltr"><<a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank">Terry.Oakley@rdc.ab.ca</a>></span> wrote:<br>
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<p class="MsoNormal">I have a just installed a new UCCX script (my most complicated yet <span style="FONT-FAMILY:Wingdings">J</span>) that has a number of menu prompts directing the caller to various departments within our College. Is there a way to capture, on a daily basis, how many times customers choose any of the options? I have been looking at the different step options and cannot get my head around the right options to use. I understand I can do an increment a counter each time a prompt is chosen, I just don’t understand now I can capture that info before the call is completed and retain it.<u></u><u></u></p>
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<p class="MsoNormal">Any suggestions as to good manuals beside the Cisco manuals would be appreciated as well. Currently using UCCX 5 Standard addition. Hopefully upgrading this summer.. <span style="FONT-FAMILY:Wingdings">J</span><u></u><u></u></p>
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<p class="MsoNormal">Thanks<u></u><u></u></p>
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<p class="MsoNormal">Terry<u></u><u></u></p>
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<p class="MsoNormal"><span style="FONT-FAMILY:'Arial','sans-serif';COLOR:#49166d;FONT-SIZE:9pt" lang="EN-US">Terry Oakley<u></u><u></u></span></p>
<p class="MsoNormal"><span style="FONT-FAMILY:'Verdana','sans-serif';COLOR:#49166d;FONT-SIZE:7.5pt" lang="EN-US">Telecommunication Coordinator, </span><span style="FONT-FAMILY:'Verdana','sans-serif';COLOR:#92d050;FONT-SIZE:7.5pt" lang="EN-US">| </span><span style="FONT-FAMILY:'Verdana','sans-serif';COLOR:#49166d;FONT-SIZE:7.5pt" lang="EN-US">Information Technology Services</span><span style="FONT-FAMILY:'Verdana','sans-serif';COLOR:#49166d;FONT-SIZE:7.5pt" lang="EN-US"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="FONT-FAMILY:'Arial','sans-serif';COLOR:#49166d;FONT-SIZE:7.5pt" lang="EN-US">Tel <a href="tel:%28403%29%20342-3521" target="_blank" value="+14033423521">(403) 342-3521</a> </span><span style="FONT-FAMILY:'Arial','sans-serif';COLOR:#92d050;FONT-SIZE:7.5pt" lang="EN-US">| </span><span style="FONT-FAMILY:'Arial','sans-serif';COLOR:#49166d;FONT-SIZE:7.5pt" lang="EN-US"><a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank"><span style="COLOR:blue">Terry.Oakley@rdc.ab.ca</span></a><u></u><u></u></span></p>
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