<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Thanks for pointing out the broken link. <div><br></div><div>Try <a href="http://www.cisco.com/cisco/software/release.html?mdfid=282152197&softwareid=283046743&release=3.6(6)&relind=AVAILABLE&rellifecycle=&reltype=latest">this one</a> and if that works I'll update the doc.</div><div><br></div><div>If it also shows 02.0 as the version then I think you'll need to get a TAC SR opened so we can engage IBM. </div><div>I agree that the part number for the hd you listed earlier is definitely at risk for CSCti52867. </div><div><br><div apple-content-edited="true">
<div style="font-family: Helvetica; ">-Ryan</div>
</div>
<br><div><div>On May 23, 2012, at 1:32 PM, Erick B. wrote:</div><br class="Apple-interchange-newline"><div>It happens on all 5 7816-I4s the client has. The FW UPdate CD saids<br>it updated it succesfully but only sees 02.0 as version and after<br>power off/on and rerunning FW CD it still see's the 02.0 as the<br>version so I'm not sure whats going on. the tool said it updated<br>successfully though?<br><br>The links to the 3.01 CD are bad in the FN and your document. The<br>steps to verify are from the 3.0 firmware update CD readme.<br><br>The part # for all these servers is an at-risk part # without the<br>deviation label.<br><br>On Wed, May 23, 2012 at 12:20 PM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:<br><blockquote type="cite">Is the FW 3.01 CD you referenced the "Cisco-HDD-FWUpdate-3.0.1-I.ISO"<br></blockquote><blockquote type="cite">referenced in the doc? If not I'm curious what it would report as the<br></blockquote><blockquote type="cite">current firmware.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I'm not sure where you read that the bios will report the hd firmware. I<br></blockquote><blockquote type="cite">worked on this issue and authored that doc and don't recall that being<br></blockquote><blockquote type="cite">available.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">It looks like you are doing just what you are supposed to. If the FWUCD<br></blockquote><blockquote type="cite">says it needs to upgrade the firmware but for some reason is unable to then<br></blockquote><blockquote type="cite">your disk is either running newer firmware (renumbered so the utility<br></blockquote><blockquote type="cite">doesn't recognize it) or something else is going on.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">If in doubt I'd just replace the drive via RMA.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">-Ryan<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">On May 22, 2012, at 11:48 PM, Erick B. wrote:<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Quick question on this older problem, had a 7816-I4 go read only<br></blockquote><blockquote type="cite">today. I know there are other causes for this also...<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">The current FW update CD is 3.6.6, FW CD 3.01 was ran on this awhile back<br></blockquote><blockquote type="cite">also.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><a href="https://supportforums.cisco.com/docs/DOC-12955">https://supportforums.cisco.com/docs/DOC-12955</a><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">My question is how does one really verify the current hard drive<br></blockquote><blockquote type="cite">firmware version on the 7816-I4? This is on unity connection system<br></blockquote><blockquote type="cite">and a CUCM 8.0.x system.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">'show hardware' doesn't report hard drive fw version numbers for<br></blockquote><blockquote type="cite">7816-I4, unlike some other models.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I went into BIOS System Information screen like FN and support<br></blockquote><blockquote type="cite">document covers but that screen doesn't report firmware version<br></blockquote><blockquote type="cite">either. No where in BIOS does it report it or boot up screens from<br></blockquote><blockquote type="cite">watching the boot process a few times. So those docs seem to be not be<br></blockquote><blockquote type="cite">accurate.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I did the create hardware report at console on unity and looked at the<br></blockquote><blockquote type="cite">output files and it just has 02.0 as the Revision number also.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"> SCSI Devices<br></blockquote><blockquote type="cite">+--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+<br></blockquote><blockquote type="cite">| Manufacturer |Product Name |Device Type<br></blockquote><blockquote type="cite"> |Serial Number |Revision |Host<br></blockquote><blockquote type="cite">Adapter ID |Target ID |Bus |Lun |<br></blockquote><blockquote type="cite">|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|<br></blockquote><blockquote type="cite">| ATA |WD2502ABYS-23B7A |Direct Access<br></blockquote><blockquote type="cite">Device | |02.0 |0<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I updated the firmware with FW CD, using recommended updates and<br></blockquote><blockquote type="cite">rebooted and tried the FW CD Update again and it still showed the<br></blockquote><blockquote type="cite">drive needed to be upgraded and showed just 2.0 as current version<br></blockquote><blockquote type="cite">with 02.03B07 as new version. So I'm wondering if the firmware is<br></blockquote><blockquote type="cite">actually being updated even though the FW update saids it is<br></blockquote><blockquote type="cite">successful. and I powered off system afterwards and powered back on<br></blockquote><blockquote type="cite">also and FW CD update CD still sees 2.0 so recommends the upgrade.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I even did the diagnostics in the FW Update CDs and those report 02.0<br></blockquote><blockquote type="cite">as version and not the new version.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Thanks for any input,<br></blockquote><blockquote type="cite">Erick<br></blockquote><blockquote type="cite">_______________________________________________<br></blockquote><blockquote type="cite">cisco-voip mailing list<br></blockquote><blockquote type="cite"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br></blockquote><blockquote type="cite"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><br></div></div><br></div></body></html>