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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">But, you shouldn’t have to create different profiles anymore, you can do a 7970 profile, and then it will transfer to the other models.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">See Default Device Profiles:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="pbody"><span lang="EN">Use the default device profile for whenever a user logs on to a phone model for which no user device profile exists. To create a default device profile for each phone model that supports Cisco Extension Mobility, use the Default
Device Profile Configuration window. The maximum number of default device profiles cannot exceed the number of phone models that support Cisco Extension Mobility.
<o:p></o:p></span></p>
<p class="pbody"><a name="wp1053326"></a><span lang="EN">For example, a user logs on to a Cisco Unified IP Phone 7960, for which there is a user device profile. The user device profile for the user gets downloaded to the phone to which the user logged on. Later,
the same user logs on to a Cisco Unified IP Phone 7940, for which he does not have a user device profile. In this case, the default device profile for the 7940 gets downloaded to the phone.
<o:p></o:p></span></p>
<p class="pbody"><a name="wp1053046"></a><span lang="EN">A default device profile comprises the set of attributes (services and/or features) that are associated with a particular device. The default device profile contains attributes such as device type, user
locale, phone button template, expansion modules, softkey template, Join Across Lines and Single Button Barge feature settings, multilevel precedence and preemption (MLPP) information, and IP phone services.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Nate<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Ted Nugent<br>
<b>Sent:</b> Wednesday, May 30, 2012 1:07 PM<br>
<b>To:</b> Ed Leatherman<br>
<b>Cc:</b> Louis Koekemoer (ZA); cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> Re: [cisco-voip] Shared lines on UCCX 8.x<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">No you're fine that is supported and acceptable, its only extension that are active at the same time, I have clients doing that now on UCCX 8.5.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, May 30, 2012 at 2:59 PM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal">I've got a few agents on extension mobility that needed the capability to log in either at a 7970, 7962 or 7960 phone - in the past I needed to create separate profiles for each phone model due to the different # of buttons and the older
7960. Each profile had the same agent extension, even though they were only active one at a time- do you think this will count as a "shared line" when it's checked? Still running uccx7 here but upgrading to 8.5 when I can.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, May 30, 2012 at 10:51 AM, Wes Sisk <<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">And supporting documentation:<o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf</a><o:p></o:p></p>
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<p class="MsoNormal">Page 10:<o:p></o:p></p>
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<p class="MsoNormal">General Unsupported Features<br>
• Third party agents cannot perform call control operations from CAD (answer, transfer, conference, place call).<br>
• SIP and analog phones are not supported as agent devices. Only SCCP phones are supported as agent devices.<br>
<b>• Shared line and monitored DN are not supported on agent phones.</b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
</div>
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<p class="MsoNormal">Wes<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On May 30, 2012, at 10:43 AM, Wes Sisk wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Agreed with Matthew on this one. The difference, as I understand it, in UCCX 8.x is that shared line check is performed earlier and more consistently in the agent login process.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">UCCX does not support shared lines. They produce event sequences which UCCX cannot handle. We've seen this from several customers now. It appears some configurations were able to use shared lines. Typically those would experience "unexpected
behaviors" so it is better to block the configuration earlier and avoid the poor experience for the user and administrator on the backend.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
</div>
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<p class="MsoNormal">wes<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On May 30, 2012, at 10:35 AM, Matthew Loraditch wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It is not and has never been supported. Now there is an actual block to prevent it.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Your usage probably violates the licensing agreements as well</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. <a href="tel:410.252.8830" target="_blank">410.252.8830</a><br>
fax. <a href="tel:410.252.9284" target="_blank">410.252.9284</a> <br>
<br>
<a href="http://twitter.com/heliontech" target="_blank">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296" target="_blank">Facebook</a> | <a href="http://www.heliontechnologies.com/" target="_blank">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank">Email
Support</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> Wednesday, May 30, 2012 10:30 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Shared lines on UCCX 8.x</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-ZA"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I have a client with numerous small sites all over. The run a UCCX 8.0.2.10000-41 cluster. They used to have a windows version and we did a setup for them for
60 sites as follows:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">-</span><span lang="EN-ZA" style="font-size:7.0pt"> </span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">6 users per
site</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<div style="margin-left:.75in">
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">-</span><span lang="EN-ZA" style="font-size:7.0pt"> </span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Each user
has the Pilot number for the site configured as the 2<sup>nd</sup> line</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<div style="margin-left:.75in">
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">-</span><span lang="EN-ZA" style="font-size:7.0pt"> </span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">1 user will
be an IPCC extension, but this is the same DN as the 2<sup>nd</sup> line of all the other phones</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">-</span><span lang="EN-ZA" style="font-size:7.0pt"> </span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">They use Phone
Agent on this one phone to log into the phone agent.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">So now when we used to call in, the call will be queued and presented to the agent and ringing on all the phones on site’s 2<sup>nd</sup> line and any of the
5 users could answer the call.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Now since we upgraded to 8.0.2.10000-41, we getting the following message. “An extension on the agent phone is shared with one or more other devices. This configuration
is not supported.”</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">My suspicion is that cisco did this for a reason. Previously we could get away with 60 agent licenses and now we will require 300.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Does anyone know how we can enable shared lines on UCCX?</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Regards</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial-BoldMT","serif"">Louis Koekemoer</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA"><br>
<br>
This email and all contents are subject to the following disclaimer:<br>
<a href="http://www.dimensiondata.com/emaildisclaimer" target="_blank">"http://www.dimensiondata.com/emaildisclaimer"</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
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<p class="MsoNormal"><br>
<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span class="hoenzb"><span style="color:#888888">--
</span></span><span style="color:#888888"><br>
<span class="hoenzb">Ed Leatherman</span></span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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