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<div style="font-family:sans-serif; font-size:16px">Not sure about that. I just ran Into a case where customer had agent with EM profile and a CIPC defined. UCCX 8.5 was very unhappy with that even though the CIPC was not active
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<div style="font-family:sans-serif; font-size:14px"><b>From: </b>Ted Nugent <tednugent73@gmail.com><b><br>
To: </b>Ed Leatherman <ealeatherman@gmail.com><b><br>
Cc: </b>"Louis Koekemoer (ZA)" <louis.koekemoer@dimensiondata.com>, "cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net><b><br>
Sent: </b>Wed, May 30, 2012 19:06:52 GMT+00:00<b><br>
Subject: </b>Re: [cisco-voip] Shared lines on UCCX 8.x<br>
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<div>No you're fine that is supported and acceptable, its only extension that are active at the same time, I have clients doing that now on UCCX 8.5.
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<div class="gmail_quote">On Wed, May 30, 2012 at 2:59 PM, Ed Leatherman <span dir="ltr">
<<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex; border-left:1px #ccc solid; padding-left:1ex">
I've got a few agents on extension mobility that needed the capability to log in either at a 7970, 7962 or 7960 phone - in the past I needed to create separate profiles for each phone model due to the different # of buttons and the older 7960. Each profile
had the same agent extension, even though they were only active one at a time- do you think this will count as a "shared line" when it's checked? Still running uccx7 here but upgrading to 8.5 when I can.
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<div class="gmail_quote">On Wed, May 30, 2012 at 10:51 AM, Wes Sisk <span dir="ltr">
<<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex; border-left:1px #ccc solid; padding-left:1ex">
<div style="word-wrap:break-word">And supporting documentation:
<div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf" target="_BLANK">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf</a></div>
<div>Page 10:</div>
<div>General Unsupported Features<br>
•<span style="white-space:pre-wrap"> </span>Third party agents cannot perform call control operations from CAD (answer, transfer, conference, place call).<br>
•<span style="white-space:pre-wrap"> </span>SIP and analog phones are not supported as agent devices. Only SCCP phones are supported as agent devices.<br>
<b>•<span style="white-space:pre-wrap"> </span>Shared line and monitored DN are not supported on agent phones.</b></div>
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<div>Regards,</div>
<div>Wes</div>
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<div>On May 30, 2012, at 10:43 AM, Wes Sisk wrote:</div>
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<div style="word-wrap:break-word">Agreed with Matthew on this one. The difference, as I understand it, in UCCX 8.x is that shared line check is performed earlier and more consistently in the agent login process.
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<div>UCCX does not support shared lines. They produce event sequences which UCCX cannot handle. We've seen this from several customers now. It appears some configurations were able to use shared lines. Typically those would experience "unexpected behaviors"
so it is better to block the configuration earlier and avoid the poor experience for the user and administrator on the backend.</div>
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<div>Regards,</div>
<div>wes</div>
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<div>On May 30, 2012, at 10:35 AM, Matthew Loraditch wrote:</div>
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<span style="color:rgb(31,73,125)">It is not and has never been supported. Now there is an actual block to prevent it.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125)">Your usage probably violates the licensing agreements as well<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125)"><u></u> <u></u></span></div>
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<span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(31,73,125)"><u></u> <u></u></span></div>
<div style="margin-top:0in; margin-right:0in; margin-left:0in; margin-bottom:0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">
<span style="color:rgb(31,73,125)">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9pt; font-family:Arial,sans-serif; color:rgb(31,73,125)"><br>
1965 Greenspring Drive</span><span style="color:rgb(31,73,125)"><br>
</span><span style="font-size:9pt; font-family:Arial,sans-serif; color:rgb(31,73,125)">Timonium, MD 21093</span><span style="color:rgb(31,73,125)"><br>
</span><span style="font-size:9pt; font-family:Arial,sans-serif; color:rgb(31,73,125)"><br>
voice. <a href="tel:410.252.8830" value="+14102528830">410.252.8830</a><br>
fax. <a href="tel:410.252.9284" value="+14102529284">410.252.9284</a> <span> </span><br>
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<b><span style="font-size:10pt; font-family:Tahoma,sans-serif">From:</span></b><span style="font-size:10pt; font-family:Tahoma,sans-serif"><span> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color:blue; text-decoration:underline">cisco-voip-bounces@puck.nether.net</a><span> </span>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On
Behalf Of<span> </span></b>Louis Koekemoer (ZA)<br>
<b>Sent:</b><span> </span>Wednesday </div>
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