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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Er I meant CM 9.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Lelio Fulgenzi [mailto:lelio@uoguelph.ca]
<br>
<b>Sent:</b> Wednesday, May 30, 2012 9:05 AM<br>
<b>To:</b> Nate VanMaren<br>
<b>Cc:</b> cisco-voip@puck.nether.net (cisco-voip@puck.nether.net); Wes Sisk; Matthew Loraditch; Louis Koekemoer (ZA)<br>
<b>Subject:</b> Re: [cisco-voip] Shared lines on UCCX 8.x<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">CallManager 8 has native call queueing? Must investigate...<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">From:
</span></b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">"Nate VanMaren" <<a href="mailto:VanMarenNP@ldschurch.org">VanMarenNP@ldschurch.org</a>><br>
<b>To: </b>"Wes Sisk" <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>>, "Matthew Loraditch" <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>, "Louis Koekemoer (ZA)" <<a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a>><br>
<b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net%20(cisco-voip@puck.nether.net)">cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, May 30, 2012 10:46:16 AM<br>
<b>Subject: </b>Re: [cisco-voip] Shared lines on UCCX 8.x<br>
<br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Perhaps an upgrade to CM 8 and using native call queuing would fit your use case much better.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Nate</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
<a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
<b>On Behalf Of </b>Wes Sisk<br>
<b>Sent:</b> Wednesday, May 30, 2012 8:44 AM<br>
<b>To:</b> Matthew Loraditch; Louis Koekemoer (ZA)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] Shared lines on UCCX 8.x</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Agreed with Matthew on this one. The difference, as I understand it, in UCCX 8.x is that shared line check is performed earlier and more consistently in the agent login process.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">UCCX does not support shared lines. They produce event sequences which UCCX cannot handle. We've seen this from several customers now. It appears some configurations were able to use shared lines. Typically those
would experience "unexpected behaviors" so it is better to block the configuration earlier and avoid the poor experience for the user and administrator on the backend.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">wes<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">On May 30, 2012, at 10:35 AM, Matthew Loraditch wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It is not and has never been supported. Now there is an actual block to prevent it.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Your usage probably violates the licensing agreements as well</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. 410.252.8830<br>
fax. 410.252.9284 <span class="apple-converted-space"> </span><br>
<br>
<a href="http://twitter.com/heliontech" target="_blank">Twitter</a> | <span class="apple-converted-space"> </span><a href="http://www.facebook.com/#%21/pages/Helion/252157915296" target="_blank">Facebook</a> |<span class="apple-converted-space"> </span><a href="http://www.heliontechnologies.com/" target="_blank">Website</a>
| <span class="apple-converted-space"> </span><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank">Email Support</a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class="apple-converted-space"> </span><a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]" target="_blank">[mailto:cisco-voip-bounces@puck.nether.net]</a><span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Louis Koekemoer (ZA)<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, May 30, 2012 10:30 AM<br>
<b>To:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>[cisco-voip] Shared lines on UCCX 8.x</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-ZA" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">I have a client with numerous small sites all over. The run a UCCX 8.0.2.10000-41 cluster. They used to have a windows version and we did a setup
for them for 60 sites as follows:</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">-</span><span lang="EN-ZA" style="font-size:7.0pt;color:black"> <span class="apple-converted-space"> </span></span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">6
users per site</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">-</span><span lang="EN-ZA" style="font-size:7.0pt;color:black"> <span class="apple-converted-space"> </span></span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Each
user has the Pilot number for the site configured as the 2<sup>nd</sup><span class="apple-converted-space"> </span>line</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">-</span><span lang="EN-ZA" style="font-size:7.0pt;color:black"> <span class="apple-converted-space"> </span></span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">1
user will be an IPCC extension, but this is the same DN as the 2<sup>nd</sup><span class="apple-converted-space"> </span>line of all the other phones</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:-.25in"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">-</span><span lang="EN-ZA" style="font-size:7.0pt;color:black"> <span class="apple-converted-space"> </span></span><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">They
use Phone Agent on this one phone to log into the phone agent.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">So now when we used to call in, the call will be queued and presented to the agent and ringing on all the phones on site’s 2<sup>nd</sup><span class="apple-converted-space"> </span>line
and any of the 5 users could answer the call.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Now since we upgraded to 8.0.2.10000-41, we getting the following message. “An extension on the agent phone is shared with one or more other devices.
This configuration is not supported.”</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">My suspicion is that cisco did this for a reason. Previously we could get away with 60 agent licenses and now we will require 300.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Does anyone know how we can enable shared lines on UCCX?</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Regards</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-ZA" style="font-size:10.0pt;font-family:Arial-BoldMT;color:black">Louis Koekemoer</span></b><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-ZA" style="color:black"><br>
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