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<p class="MsoNormal">I have a client with numerous small sites all over. The run a UCCX 8.0.2.10000-41 cluster. They used to have a windows version and we did a setup for them for 60 sites as follows:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="margin-left:54.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>6 users per site<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:54.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Each user has the Pilot number for the site configured as the 2<sup>nd</sup> line<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:54.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>1 user will be an IPCC extension, but this is the same DN as the 2<sup>nd</sup> line of all the other phones<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:54.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>They use Phone Agent on this one phone to log into the phone agent.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So now when we used to call in, the call will be queued and presented to the agent and ringing on all the phones on site’s 2<sup>nd</sup> line and any of the 5 users could answer the call.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now since we upgraded to 8.0.2.10000-41, we getting the following message. “An extension on the agent phone is shared with one or more other devices. This configuration is not supported.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My suspicion is that cisco did this for a reason. Previously we could get away with 60 agent licenses and now we will require 300.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone know how we can enable shared lines on UCCX? <o:p>
</o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Regards</span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;mso-fareast-language:EN-ZA">Louis Koekemoer<o:p></o:p></span></b></p>
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