<html><head><base href="x-msg://159/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Exactly, and that is:<div><br></div><div>CSCts97096 CTI info not updated, if EM phone is unplugged without proper logout</div><div><br></div><div>When the CTI application does provideropen and deviceopen it gets a list of devices with the shared line. In certain situations when one of the devices with the shared line unregisters the CTI application is not notified via JTAPI or TSP about the change in registered devices with the line.</div><div><br></div><div>Without this change notification the CTI application can only discover the new information by provider close/open (application restart) or changing the provider (unassociate/reassociate the affected devices from the CTI User). Generally if EMLogout is initiated from the device then proper notification is sent via CTI to JTAPI and TSP. If the device simply unregisters then proper notification is NOT sent.</div><div><br></div><div>This required a change in ccm, cti, and JTAPI/TSP. Even after this it remains up to the CTI application whether they will support shared lines or not. To most CTI applications "shared lines" mean a line with the same DN and partition configured on two or more actively registered devices.</div><div><br></div><div>Regards,</div><div>Wes</div><div><br><div><div>On May 30, 2012, at 3:14 PM, Van Benschoten, Brian wrote:</div><br class="Apple-interchange-newline"><div style="word-wrap: break-word; background-color: rgb(255, 255, 255); "><div style="font-family: sans-serif; font-size: 16px; ">Not sure about that. I just ran Into a case where customer had agent with EM profile and a CIPC defined. UCCX 8.5 was very unhappy with that even though the CIPC was not active</div><br><br>-----Original message-----<br><blockquote style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(16, 16, 255); margin-left: 5px; padding-left: 5px; "><div style="font-family: sans-serif; font-size: 14px; "><b>From:<span class="Apple-converted-space"> </span></b>Ted Nugent <<a href="mailto:tednugent73@gmail.com">tednugent73@gmail.com</a>><b><br>To:<span class="Apple-converted-space"> </span></b>Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>><b><br>Cc:<span class="Apple-converted-space"> </span></b>"Louis Koekemoer (ZA)" <<a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span>(<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><b><br>Sent:<span class="Apple-converted-space"> </span></b>Wed, May 30, 2012 19:06:52 GMT+00:00<b><br>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] Shared lines on UCCX 8.x<br><br></div><div><div>No you're fine that is supported and acceptable, its only extension that are active at the same time, I have clients doing that now on UCCX 8.5.<div><br><br><div class="gmail_quote">On Wed, May 30, 2012 at 2:59 PM, Ed Leatherman<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>></span><span class="Apple-converted-space"> </span>wrote:<br><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">I've got a few agents on extension mobility that needed the capability to log in either at a 7970, 7962 or 7960 phone - in the past I needed to create separate profiles for each phone model due to the different # of buttons and the older 7960. Each profile had the same agent extension, even though they were only active one at a time- do you think this will count as a "shared line" when it's checked? Still running uccx7 here but upgrading to 8.5 when I can.<div><br></div><div><div><div class="h5"><br><br><div class="gmail_quote">On Wed, May 30, 2012 at 10:51 AM, Wes Sisk<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>></span><span class="Apple-converted-space"> </span>wrote:<br><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; "><div style="word-wrap: break-word; ">And supporting documentation:<div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf" target="_BLANK">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf</a></div><div>Page 10:</div><div>General Unsupported Features<br>•<span style="white-space: pre-wrap; "> </span>Third party agents cannot perform call control operations from CAD (answer, transfer, conference, place call).<br>•<span style="white-space: pre-wrap; "> </span>SIP and analog phones are not supported as agent devices. Only SCCP phones are supported as agent devices.<br><b>•<span style="white-space: pre-wrap; "> </span>Shared line and monitored DN are not supported on agent phones.</b></div><div><br></div><div>Regards,</div><div>Wes</div><div><div><div><br><div><div>On May 30, 2012, at 10:43 AM, Wes Sisk wrote:</div><br><div style="word-wrap: break-word; ">Agreed with Matthew on this one. The difference, as I understand it, in UCCX 8.x is that shared line check is performed earlier and more consistently in the agent login process.<div><br></div><div>UCCX does not support shared lines. They produce event sequences which UCCX cannot handle. We've seen this from several customers now. It appears some configurations were able to use shared lines. Typically those would experience "unexpected behaviors" so it is better to block the configuration earlier and avoid the poor experience for the user and administrator on the backend.</div><div><br></div><div>Regards,</div><div>wes</div><div><div><br><div><div>On May 30, 2012, at 10:35 AM, Matthew Loraditch wrote:</div><br><div lang="EN-US"><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(31, 73, 125); ">It is not and has never been supported. Now there is an actual block to prevent it.<u></u><u></u></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(31, 73, 125); ">Your usage probably violates the licensing agreements as well<u></u><u></u></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(31, 73, 125); "><u></u> <u></u></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><u></u> <u></u></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(31, 73, 125); ">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>1965 Greenspring Drive</span><span style="color: rgb(31, 73, 125); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Timonium, MD 21093</span><span style="color: rgb(31, 73, 125); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>voice.<span class="Apple-converted-space"> </span><a href="tel:410.252.8830" value="+14102528830">410.252.8830</a><br>fax. <span class="Apple-converted-space"> </span><a href="tel:410.252.9284" value="+14102529284">410.252.9284</a> <span> </span><br><br><a href="http://twitter.com/heliontech" target="_BLANK" style="color: blue; text-decoration: underline; ">Twitter</a> | <span> </span><a href="http://www.facebook.com/#!/pages/Helion/252157915296" target="_BLANK" style="color: blue; text-decoration: underline; ">Facebook</a> |<span> </span><a href="http://www.heliontechnologies.com/" target="_BLANK" style="color: blue; text-decoration: underline; ">Website</a> | <span> </span><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" style="color: blue; text-decoration: underline; ">Email Support</a></span><span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><u></u><u></u></span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 12pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(31, 73, 125); "><u></u> <u></u></span></p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="color: rgb(31, 73, 125); "><u></u> <u></u></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span> </span>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On Behalf Of<span> </span></b>Louis Koekemoer (ZA)<br><b>Sent:</b><span> </span>Wednesday</span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></blockquote></div></div></div></div></blockquote></div></div></div></div></blockquote><br><hr><font face="Verdana" color="Gray" size="1">Important Notice: This email message and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. 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