we have been using these 
<a href="http://www.amazon.com/Call-Center-Headset-Training-Adapter/dp/B004DKL2TQ">http://www.amazon.com/Call-Center-Headset-Training-Adapter/dp/B004DKL2TQ</a>   for years.<div><br></div><div>you can mute either side, the trainee or the trainer.  works with headsets, handsets, wired or wireless.</div>
<div><br></div><div>we typically have wireless at each desk and when there is a trainee we add a corded headset.</div><div><br></div><div>YMMV</div><div><br></div><div>Scott<br><br><div class="gmail_quote">On Fri, Jun 1, 2012 at 2:20 PM, Adam Blomfield <span dir="ltr"><<a href="mailto:adman@adman.net" target="_blank">adman@adman.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">You could use this adapter - <a href="http://www.plantronics.com/us/product/y-adapter-trainer" target="_blank">http://www.plantronics.com/us/product/y-adapter-trainer</a> - with your choice of Plantronics corded headsets for both the agent and the trainee. <span class="HOEnZb"><font color="#888888"><span></span><div>

<br></div></font></span><div><span class="HOEnZb"><font color="#888888">-Adam</font></span><div><div class="h5"><br><br>On Friday, June 1, 2012, Matthew Loraditch  wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">






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<p class="MsoNormal">Anyone know of a specific headset model from a 3^rd party that can be used to allow a trainee to listen to another person’s call but not speak and not have to use another phone and conferencing or whatnot?<u></u><u></u></p>


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<p class="MsoNormal"><span style="color:#003366"><img width="225" height="105" src="cid:image001.jpg@01CD4012.C1EC99F0" alt="Description: cid:image001.jpg@01C95158.4441E1B0"></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><u></u><u></u></span></p>


<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
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