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<div>Hello,</div>
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<div> We have an agent that is showing as "on an outbound call", however the agent is not on a call. She logged out, we even reset her PC and phone, and it still shows she is on an outbound call. Is here a way to clear this, or reset her in IPCC?</div>
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<div>Thank you,</div>
<div><font face="Cambria"><b><i>Alan M. Collopy</i></b></font></div>
<div>Network Administrator</div>
<div><font face="Old English Text MT">Cambridge Trust Company</font></div>
<div>10 Fawcett St. 6<font size="1"><span style="font-size:7.3pt;"><sup>th</sup></span></font> Floor </div>
<div>Cambridge, MA 02138</div>
<div>Office: 617.503.5234</div>
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