<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I was able to upgrade a 9971 here with the file from <a href="http://cisco.com">cisco.com</a> with no issues. <div>I'd go back and check the md5 on your downloaded file. </div><div><br></div><div>When I manually download the .loads file (in binary mode) this is the md5 I get.</div><div><div>rratliff-mac:Downloads rratliff$ md5 sip9971.9-3-1-33.loads </div><div>MD5 (sip9971.9-3-1-33.loads) = 8b0e6610c6a5e2a721ce63c4009668eb</div><div><br></div><div apple-content-edited="true">
<div style="font-family: Helvetica; ">-Ryan</div>
</div>
<br><div><div>On Jun 21, 2012, at 11:49 AM, Matthew Loraditch wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><pre style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 10pt; font-family: 'Courier New'; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">And deeper in the logs:<o:p></o:p></span></pre><pre style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 10pt; font-family: 'Courier New'; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span>0906 NOT 08:41:40.121327 SECD: -verifySignedFile(): RSA decr of sig failed<o:p></o:p></pre><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: 'Courier New'; ">0907 NOT 08:41:40.121395 SECD: -verifyImg:** verify with secondary key failed **<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: 'Courier New'; ">0908 NOT 08:41:40.121467 SECD: -SFA_SGN_VFY_F_4: sgn verify file failed [/tmp/sip9971.9-3-1-33.loads], errclass [8], errcode [15] [signature failed]<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Did someone post a bad file?<o:p></o:p></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>1965 Greenspring Drive</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Timonium, MD 21093</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>voice. 410.252.8830<br>fax. 410.252.9284 <span class="Apple-converted-space"> </span><br><br><a href="http://twitter.com/heliontech" style="color: blue; text-decoration: underline; ">Twitter</a> | <span class="Apple-converted-space"> </span><a href="http://www.facebook.com/#!/pages/Helion/252157915296" style="color: blue; text-decoration: underline; ">Facebook</a> |<span class="Apple-converted-space"> </span><a href="http://www.heliontechnologies.com/" style="color: blue; text-decoration: underline; ">Website</a> | <span class="Apple-converted-space"> </span><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" style="color: blue; text-decoration: underline; ">Email Support</a></span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Matthew Loraditch<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, June 21, 2012 11:46 AM<br><b>To:</b><span class="Apple-converted-space"> </span>'Lelio Fulgenzi'; Ryan Ratliff<br><b>Cc:</b><span class="Apple-converted-space"> </span>Cisco VOIP<br><b>Subject:</b><span class="Apple-converted-space"> </span>RE: [cisco-voip] 9.3.1 Firmware is out for 8961/99X1 Phones<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">So this is interesting, been waiting for this so trying it out on my test phone and getting this:<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b>9:46:08a DeviceImageDownloadFailure DeviceName=SEPD0574CF627A3 IPAddress=X.X.X.X Method=3</b><b><i><span style="font-size: 18pt; ">FailureReason=2</span></i><span class="Apple-converted-space"> </span>Active=sip9971.9-2-4-19 Inactive=sip9971.9-2-2 FailedLoadId=sip9971.9-3-1-33 Server=X.X.X.X<o:p></o:p></b></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><o:p> </o:p></b></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Phone itself says just upgrade failed<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">I then tried it on another cluster and same thing… I have only installed the load, not the device pack. The way I am reading things the DevPack is only required if I want those features that are only contained therein. Have I missed something? I shouldn’t need to restart for a phone load install. I installed on both servers in the clusters and then restarted TFTP…<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>1965 Greenspring Drive</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Timonium, MD 21093</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>voice. 410.252.8830<br>fax. 410.252.9284 <span class="Apple-converted-space"> </span><br><br><a href="http://twitter.com/heliontech" style="color: blue; text-decoration: underline; ">Twitter</a> | <span class="Apple-converted-space"> </span><a href="http://www.facebook.com/#!/pages/Helion/252157915296" style="color: blue; text-decoration: underline; ">Facebook</a> |<span class="Apple-converted-space"> </span><a href="http://www.heliontechnologies.com/" style="color: blue; text-decoration: underline; ">Website</a> | <span class="Apple-converted-space"> </span><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" style="color: blue; text-decoration: underline; ">Email Support</a></span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Lelio Fulgenzi<span class="Apple-converted-space"> </span><a href="mailto:[mailto:lelio@uoguelph.ca]" style="color: blue; text-decoration: underline; ">[mailto:lelio@uoguelph.ca]</a><span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, June 21, 2012 10:38 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Ryan Ratliff<br><b>Cc:</b><span class="Apple-converted-space"> </span>Cisco VOIP; Matthew Loraditch<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] 9.3.1 Firmware is out for 8961/99X1 Phones<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">That's great Ryan. Separating them out like that will really help.<br><br>Also, for us non-partners, here's the URL without the partner directory:<br><br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_3_1/release_notes/P567_BK_RCEC20BC_00_rn-9_3_1-8961-9951-9971.html" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_3_1/release_notes/P567_BK_RCEC20BC_00_rn-9_3_1-8961-9951-9971.html</a><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="Apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<o:p></o:p></span></p><div class="MsoNormal" align="center" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><hr size="2" width="100%" align="center"></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">From:<span class="Apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">"Ryan Ratliff" <<a href="mailto:rratliff@cisco.com" style="color: blue; text-decoration: underline; ">rratliff@cisco.com</a>><br><b>To:<span class="Apple-converted-space"> </span></b>"Matthew Loraditch" <<a href="mailto:MLoraditch@heliontechnologies.com" style="color: blue; text-decoration: underline; ">MLoraditch@heliontechnologies.com</a>><br><b>Cc:<span class="Apple-converted-space"> </span></b>"Cisco VOIP" <<a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class="Apple-converted-space"> </span></b>Thursday, June 21, 2012 10:35:16 AM<br><b>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] 9.3.1 Firmware is out for 8961/99X1 Phones<br><br>For folks reading this take note of the two sections of new and changed features. We usually get lots of customers asking why they can't use a given feature because the devpack isn't out yet that enables the UCM side of the feature. Hopefully this breakdown will clarify which features will work out of the box and which you need to update UCM for.<o:p></o:p></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><o:p> </o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">There is also a new device pack compatibility matrix to help you see when the devpack that goes with each phone firmware will be available (or if it is). Note this hasn't caught up to the 9.3(1) releases yet.<o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html" target="_blank" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html</a><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><o:p> </o:p></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><o:p> </o:p></span></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Helvetica, sans-serif; color: black; ">-Ryan<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><o:p> </o:p></span></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">On Jun 21, 2012, at 9:17 AM, Matthew Loraditch wrote:<o:p></o:p></span></div></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 13.5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: 'Lucida Grande', serif; "><o:p> </o:p></span></span></p><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><a href="http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_3_1/release_notes/P567_BK_RCEC20BC_00_rn-9_3_1-8961-9951-9971.html" target="_blank" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_3_1/release_notes/P567_BK_RCEC20BC_00_rn-9_3_1-8961-9951-9971.html</a></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; ">Many changes and enhancements, the team was really excited about this release at Cisco Live<o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "> <o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; ">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; "><br>1965 Greenspring Drive</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; ">Timonium, MD 21093</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; "><br>voice. 410.252.8830<br>fax. 410.252.9284 <span class="apple-converted-space"> </span><br><br><a href="http://twitter.com/heliontech" target="_blank" style="color: blue; text-decoration: underline; ">Twitter</a> | <span class="apple-converted-space"> </span><a href="http://www.facebook.com/#%21/pages/Helion/252157915296" target="_blank" style="color: blue; text-decoration: underline; ">Facebook</a> |<span class="apple-converted-space"> </span><a href="http://www.heliontechnologies.com/" target="_blank" style="color: blue; text-decoration: underline; ">Website</a> | <span class="apple-converted-space"> </span><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank" style="color: blue; text-decoration: underline; ">Email Support</a></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><o:p></o:p></span></div></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "> <o:p></o:p></span></p><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; "> <o:p></o:p></span></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: 'Lucida Grande', serif; color: black; ">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><o:p> </o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></div></div></div></div></span></div><br></div></body></html>