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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I currently have a TAC case open related to the same issue (slower to work through as I didn’t discover it until I was in the process of putting the system
into production).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">In my case it was 7.1.3 -> 8.6.2.20000-2 (I believe, downloaded as a installable ISO) -> 8.6.2.21900-5 as a bridge upgrade on a swing server, and then 8.6.2.20000-2
upgraded to 8.6.2.21900-5 during the install (the option to install a patch during the upgrade), and I hit the same issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I am glad to know it’s a more general issue and not just on my end.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew Ballard<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Network Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Otis College of Art and Design<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">mballard@otis.edu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Buchanan, James<br>
<b>Sent:</b> Friday, July 06, 2012 8:44 PM<br>
<b>To:</b> Jonathan Charles<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">That particular version has a few bugs around SELinux. It also has that nasty bug where you can’t upload MOH files, which apparently manifested itself with
your license files. You’ll definitely want to get to 8.6(2a)SU1.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">James Buchanan</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> UC
Technology Manager </span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">
<b>Presidio South </b></span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> Presidio Networked Solutions
</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">12 Cadillac Dr Ste 130 Brentwood, TN 37027
</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">
</span></b><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:jbuchanan@presidio.com"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">jbuchanan@presidio.com</span></a></span></b><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">D: 615-866-5729</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">
<b>F:615-866-5781</b> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">www.presidio.com</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jonathan Charles
<a href="mailto:[mailto:jonvoip@gmail.com]">[mailto:jonvoip@gmail.com]</a> <br>
<b>Sent:</b> Friday, July 06, 2012 10:43 PM<br>
<b>To:</b> Buchanan, James<br>
<b>Cc:</b> Ted Nugent; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">8.6.2.20000-2<o:p></o:p></p>
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<p class="MsoNormal">On Fri, Jul 6, 2012 at 10:31 PM, Buchanan, James <<a href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Wow. What 8.6 specifically were you upgrading to? The latest?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">James Buchanan</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> UC
Technology Manager </span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">
<b>Presidio South </b></span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> Presidio Networked Solutions
</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">12 Cadillac Dr Ste 130 Brentwood, TN 37027
</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">
</span></b><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:jbuchanan@presidio.com" target="_blank"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">jbuchanan@presidio.com</span></a></span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">D:
<a href="tel:615-866-5729" target="_blank">615-866-5729</a></span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"> </span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F">|</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">
<b>F:<a href="tel:615-866-5781" target="_blank">615-866-5781</a></b> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.presidio.com/" target="_blank" title="blocked::http://www.presidio.com/"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">www.presidio.com</span></b></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jonathan Charles<br>
<b>Sent:</b> Friday, July 06, 2012 10:26 PM<br>
<b>To:</b> Ted Nugent<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">TAC fixed it.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The server didn't have write rights to the license directory, they added it and it works fine now...<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Weird.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Jonathan<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Fri, Jul 6, 2012 at 9:38 PM, Ted Nugent <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">only time I've seen that is if i didn't have a good application (upgrade license), it would take the DLU and Nodes without error but would do exactly what you're seeing... In my case
I was pulling the licenses off a jump drive to a customer PC and then uploading them, i pulled them directly off my OWA email and they worked? think maybe the CM 8 lic file is corrupt? perhaps have them issue another upgrade license?
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Fri, Jul 6, 2012 at 9:47 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Pretty cool, <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If I restart the license manager, I get this error on the console:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Message from syslogd@CCMPUB at Fri Jul 6 20:42:47 2012 ...<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">CCMPUB local7 0 : 0:
<a href="http://CCMPUB.mnjtech.com" target="_blank">CCMPUB.mnjtech.com</a>: Jul 07 2012 01:42:47.757 UTC : %UC_CALLMANAGER-0-NoFeatureLicense: %[AppID=Cisco CallManager][ClusterID=MNJILCCM01-Cluster][NodeID=MNJCCMPUB]: No feature license found<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">and this on the CCM Web page:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<span style="color:red">Licensing Warnings: </span><br>
<span style="color:red">System is operating on insufficient licenses. Please upload additional license files.</span><br>
<span style="color:red">Software Version license is missing. Call Manager Service will not start. Please upload SW Feature license file.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">And the CCM services on the Pub and Sub are stopped... I can re-upload the license and start the services.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888">Jonathan</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Fri, Jul 6, 2012 at 8:18 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I already did, and they already sent me the DLU and Node licenses...<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It is the CUCM 8 and the rehosted license that are not showing up after upload (and they do pass validation)...<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888">Jonathan</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Fri, Jul 6, 2012 at 8:14 PM, Gregory Wenzel <<a href="mailto:gwenzel@conres.com" target="_blank">gwenzel@conres.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Send you license files to
<a href="mailto:licensing@cisco.com" target="_blank">licensing@cisco.com</a> to rehost on new version. This works only if u have ucss support.<br>
<br>
________________________________________<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] on behalf of Jonathan Charles [<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>]<br>
Sent: Friday, July 06, 2012 9:05 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] CUCM 8.6 licenses disappear on reboot<o:p></o:p></p>
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We just upgraded a CUCM 7.1.5 system to 8.6 (using bridge method)...<br>
<br>
After you upload the licenses, they do not show in the drop down, but you cannot upload them again (says they already exist...)<br>
<br>
When you reboot the pub, it says no licenses are loaded and kills the CallManager service on all nodes.<br>
<br>
You can repeat the cycle, re-upload the licenses and start the services... but if you reboot, the licenses disappear again...<br>
<br>
Any ideas?<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></p>
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