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<span style="font-family:Calibri, Arial, Helvetica, sans-serif;font-size:11pt;color:black">It broke again, real culprit seems to be a Translation Pattern conflict with 4xxx. Will revisit again later today.<br>
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Sent from my Android phone using TouchDown (www.nitrodesk.com)<br>
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<span style="color:black">-----Original Message----- <br>
<b>From:</b> Gurpreet Singh Kukreja [tycoononway1987@gmail.com]<br>
<b>Received:</b> Monday, 09 Jul 2012, 8:03pm<br>
<b>To:</b> Jason Aarons (AM) [jason.aarons@us.didata.com]<br>
<b>CC:</b> Mike [mikeeo@msn.com]; cisco-voip [cisco-voip@puck.nether.net]<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1<br>
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<div dir="ltr">Hi Jason,<br>
<br>
Good to know.<br>
<br>
But it's the CTI Port's CSS needed to redirect the Call to the extension 4001. Once the call is answered in CCX, it's connected on the CTI Port and since you're able to hear the prompts, the call was connected but the CTI port was not able to redirect the call
somehow.<br>
<br>
You'd only need a CSS on CTI Route Point to blind transfer the call to the CTI port. Must be glitch in the system.
<br>
<br>
<br>
Glad it's working for you.<br>
<br>
<br>
- Gurpreet<br>
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<div class="gmail_quote">On Mon, Jul 9, 2012 at 7:24 PM, Jason Aarons (AM) <span dir="ltr">
<<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#1f497d">The CTI Route Point had a <none> CSS and the 4001 was in <none>. Once I set a a dummy CSS on the CTI Route Point (it shouldn’t have needed) the 4001 phone rang. I then put the CTI Route Point CSS back to none,
working.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Go figure. I’m guessing CCM database needed a kick.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">I guess it’s why we don’t see much7.0(1) anymore…..<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Mike [mailto:<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>]
<br>
<b>Sent:</b> Monday, July 09, 2012 6:45 PM<br>
<b>To:</b> Jason Aarons (AM); 'cisco-voip'<br>
<b>Subject:</b> RE: [cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Sounds like a CTI CSS issue. I’ve run into problems where the CTI route point can’t see the dialed number do to a partition/CSS issue.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Monday, July 09, 2012 6:29 PM<br>
<b>To:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Attached screen shot and MIVR log file, I’m not spotting the problem. Does it even try to transfer to 1 based on MIVR log?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Dialed CTI Route Point 2410, hear my prompt in the menu, select option 1, call redirect to 4001 and hear “Please try again”. The 7965 is 4001 in the none partition, so it should not be a CSS issue. The CTI Port has access to Transcoder
as 4001 is across WAN/G729, and UCCX is G.711 ulaw. I can manually dial 4001.<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<span style="color:white">itevomcid</span> <u></u><u></u></span></p>
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