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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I would be checking Call manager first too. Unless there is a reason your sure unity is handling it?</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Rob</span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> 12 July 2012 15:18<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Odd Unity Connection problem</span></p>
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<p class="MsoNormal">What version of Connection?</p>
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<p class="MsoNormal">Why are you looking at connection actually, sounds like you should be looking at Call manager if you replace the word mailboxes with extensions:</p>
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<p class="MsoNormal"> setup up certain extensions to redirect back to the operator if they don’t answer.</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">As far as I understand, if Voicemail get's the call, it's answered. </p>
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<p class="MsoNormal">Check Call manager for the Forward No Answer Settings.</p>
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<p class="MsoNormal">On Thu, Jul 12, 2012 at 10:06 AM, Mike <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:</p>
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<p class="MsoNormal" style=""><span lang="EN-US">I have a issue where a previous engineer setup up certain mailboxes to redirect back to the operator if they don’t answer.</span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> </span></p>
<p class="MsoNormal" style=""><span lang="EN-US">I can’t find the rule or the configuration he/she did. I did a unity connection port monitor and I see the call come in and hit the PHTransfer APP status the Display status says “Answer Phone if Needed” and
State says “ PH Transfer.cde”</span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> </span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> </span></p>
<p class="MsoNormal" style=""><span lang="EN-US">Anyone know a way of tracing this down better? I checked the users transfer and greeting settings don’t see a problem.</span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> </span></p>
<p class="MsoNormal" style=""><span lang="EN-US">Thanks,</span></p>
<p class="MsoNormal" style=""><span lang="EN-US">Mike</span></p>
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