<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">Hi Mike!</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">I also have Unity connection here with two Sites that use ATT-SPC Pc software 5.1.578 ARC E on Six computers.</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">The operators here ha<VAR id=yui-ie-cursor></VAR>ve been trained to drag and drop the incoming caller to the dept or person and relaease "Un-Supervised Xfer" and they are having no issue like this one Pal!</SPAN></div>
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<div>Rick Gilliam<BR><BR></div>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr readonly="true" contenteditable="false"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Mike <mikeeo@msn.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> 'Mike King' <me@mpking.com>; cisco-voip@puck.nether.net <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, July 12, 2012 10:41 AM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] Odd Unity Connection problem<BR></FONT></DIV><BR>
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<div class=yiv758030391MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">UC ver 8.0.3</SPAN></div>
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<div class=yiv758030391MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Its only from one operator if she transfers the call to the user it hits “RingNoAnswer” then rings 4 times then bounces back to the operator. She is using the legacy attendant console (ver 6.1.4).</SPAN></div>
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<div class=yiv758030391MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Wonder if she is doing a supervised transfer.</SPAN></div>
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<div class=yiv758030391MsoNormal><B><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Mike King<BR><B>Sent:</B> Thursday, July 12, 2012 10:18 AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Odd Unity Connection problem</SPAN></div></DIV>
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<div class=yiv758030391MsoNormal>What version of Connection?</div>
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<div class=yiv758030391MsoNormal>Why are you looking at connection actually, sounds like you should be looking at Call manager if you replace the word mailboxes with extensions:</div></DIV>
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<div class=yiv758030391MsoNormal> setup up certain extensions to redirect back to the operator if they don’t answer.</div></DIV>
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<div class=yiv758030391MsoNormal> </div></DIV>
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<div class=yiv758030391MsoNormal>As far as I understand, if Voicemail get's the call, it's answered. </div></DIV>
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<div class=yiv758030391MsoNormal> </div></DIV>
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<div class=yiv758030391MsoNormal>Check Call manager for the Forward No Answer Settings.</div></DIV>
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<div class=yiv758030391MsoNormal> </div></DIV>
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<div class=yiv758030391MsoNormal>On Thu, Jul 12, 2012 at 10:06 AM, Mike <<A href="mailto:mikeeo@msn.com" rel=nofollow target=_blank ymailto="mailto:mikeeo@msn.com">mikeeo@msn.com</A>> wrote:</div>
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<div class=yiv758030391MsoNormal>I have a issue where a previous engineer setup up certain mailboxes to redirect back to the operator if they don’t answer.</div>
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<div class=yiv758030391MsoNormal>I can’t find the rule or the configuration he/she did. I did a unity connection port monitor and I see the call come in and hit the PHTransfer APP status the Display status says “Answer Phone if Needed” and State says “ PH Transfer.cde”</div>
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<div class=yiv758030391MsoNormal> </div>
<div class=yiv758030391MsoNormal>Anyone know a way of tracing this down better? I checked the users transfer and greeting settings don’t see a problem.</div>
<div class=yiv758030391MsoNormal> </div>
<div class=yiv758030391MsoNormal>Thanks,</div>
<div class=yiv758030391MsoNormal>Mike</div></DIV></DIV>
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