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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">There is no federation between entities, still waiting an answer. I am leaning towards what
<a href="mailto:Rratliff@cisco.com">Rratliff@cisco.com</a> said that the assistant saw the missed number and recognized the caller id. The call was from one C-class exec to another C-class exec.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This all may be smoke and mirrors and it was his secretary. I am still waiting for a response. Not sure if he can get a copy of the email or try to call that
number himself.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Will keep the board updated on my findings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I do appreciate everyone on this board who responded.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#632D84">Gregory Wenzel | Solutions Engineer</span></b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"> |
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">Continental Resources, Inc. | 5000 Atrium Way, Suite #2 | Mt. Laurel, NJ 08054<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New Jersey |<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">New York City | Philadelphia | San Diego | Texas | Washington DC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.itsolutions.conres.com/"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif"">IT Solutions</span></b></a></span><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">
| </span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="http://www.itsolutions.conres.com/ps"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif"">Professional Services</span></b></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#007DC2"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">A certified woman-owned business:
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#548DD4">WBENC Certificate 2005111735</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">ISO 9001:2008
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#548DD4">Certificate Registration No. 10003304</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:lschlindwein@conres.com"><span style="font-size:8.0pt;font-family:"Arial","sans-serif"">gwenzel@conres.com</span></a></span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jason Aarons (AM) [mailto:jason.aarons@dimensiondata.com]
<br>
<b>Sent:</b> Thursday, July 12, 2012 7:28 PM<br>
<b>To:</b> Gregory Wenzel; ewellnitzvoip@gmail.com; mikenorton@pwsd76.ab.ca<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">I then want a automated dialer to take your return email and call you to let you know I got your email.......<br>
<br>
Maybe the two just get on a presence client/chat via Federation?<br>
<br>
Secretary concierge services....<br>
<br>
Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com">www.nitrodesk.com</a>)<br>
<br>
-----Original Message----- <br>
<b>From:</b> Norton, Mike [mikenorton@pwsd76.ab.ca]<br>
<b>Received:</b> Thursday, 12 Jul 2012, 7:16pm<br>
<b>To:</b> Gregory Wenzel [gwenzel@conres.com]; 'Erick' [ewellnitzvoip@gmail.com]<br>
<b>CC:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> [cisco-voip@puck.nether.net]<br>
<b>Subject:</b> Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Am I the only one who finds people’s obsession with returning missed calls to be annoying and pretentious? If I don’t leave you a voicemail, it
means I don’t need you to call/email me back!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Having the return contact be automated sounds even more annoying. First rule of automated contact – you need permission first!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-mn<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Gregory Wenzel<br>
<b>Sent:</b> July-12-12 1:32 PM<br>
<b>To:</b> 'Erick'<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If my client ever gets in gear and can have access to that exec’s email I will share my findings with the group.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Erick
<a href="mailto:[mailto:ewellnitzvoip@gmail.com]">[mailto:ewellnitzvoip@gmail.com]</a>
<br>
<b>Sent:</b> Thursday, July 12, 2012 12:05 PM<br>
<b>To:</b> Gregory Wenzel<br>
<b>Cc:</b> Ryan Ratliff; Jason Aarons (AM); <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I'm interested to see what you find out. This would be a really cool thing to impress the execs.<br>
<br>
On Jul 12, 2012, at 9:00 AM, Gregory Wenzel <<a href="mailto:gwenzel@conres.com">gwenzel@conres.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#632D84">I never thought that their assistant could have seen the missed email. I’m seeing them today.
Will ask about the email.</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#632D84"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#632D84">Many thanks Ryan</span></b><b><span style="font-size:11.0pt;font-family:Wingdings;color:#632D84">J</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#632D84"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#632D84">Greg</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#632D84"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#632D84"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#632D84"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]
<br>
<b>Sent:</b> Thursday, July 12, 2012 9:57 AM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> Gregory Wenzel; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] A Phone call generates an email response based on users outlook calendar</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I'd guess the desire is to email responses back to customers when you miss their calls.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Was the email from a person or system-generated? The first thing that popped into my mind was an admin seeing the missed call and shooting an email off to the client. If it's
system generated the email headers may provide a clue as to what generated it.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">-Ryan</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Jul 12, 2012, at 9:42 AM, Jason Aarons (AM) wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">What is the desired goal? To hide your calling party number/name so they don’t know whom is calling?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class="apple-converted-space"> </span>[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Gregory Wenzel<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Thursday, July 12, 2012 7:21 AM<br>
<b>To:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>[cisco-voip] A Phone call generates an email response based on users outlook calendar</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I am certain this is a UCCX/UCCE product but the client that was called has hundreds of users.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
<br>
My clients made a phone call to another client separate systems. My client has CUCM8.x far end client has<b>unknown</b><span class="apple-converted-space"> </span>system. Client calls other client of his, phone rings and doesn’t go to vm because he hangs up.
Then a few minutes later my client was the caller receives an email that says " Thank you for calling but Mr. Smith is in a meeting right now “Please call back" I am pretty sure the client that my client called knows his calling number. What can do that?
I know the answer is UCCX with a great script but is there any other way to do that?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Does Avaya, Shortel, Other systems have this feature ?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">TIA</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Greg</span><o:p></o:p></p>
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<span style="color:white">itevomcid</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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This message w/attachments (message) is solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy
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