<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Agreed. Prompt recording would be very useful.<br><br>Also, an opening/closing script that puts queues into the proper state. As far as I know, opening and closing has to be hardcoded into the script otherwise.<br><br>We've had to create both of these scripts ourselves, making use of an off-box SQL database and built-in logins.<br><br>If the sample scripts could use an on-box XML file or something like that, that would be neat. Also, have some sort of security, using number IDs and PINs.<br><br><br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Eric Butcher" <ericbutcher@yahoo.com><br><b>To: </b>"Ryan LaFountain (rlafount)" <rlafount@cisco.com>, cisco-voip@puck.nether.net<br><b>Sent: </b>Tuesday, July 17, 2012 8:28:30 AM<br><b>Subject: </b>Re: [cisco-voip] UCCX Script Repository Suggestions<br><br><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:10pt"><div><span>A simple prompt recording script is always useful. You'd be hard pressed to find a UCCX environment where it isn't.</span></div><div><br></div> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 10pt; "> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Ryan LaFountain (rlafount) <rlafount@cisco.com><br> <b><strong>To:</strong></b> "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> <br> <b><span style="font-weight: bold;">Sent:</span></b> Tuesday, July 17, 2012 8:08 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] UCCX Script Repository Suggestions<br> </font>
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Hi All, <br><br>As you may be aware, we publish a UCCX script repository on <a target="_blank" href="http://cisco.com/">cisco.com</a><br>which has a collection of sample UCCX scripts (and design documents) for<br>use. These serve as examples on how to accomplish common tasks or learn<br>best practices in UCCX scripting.<br><br>The script repository hasn't been officially updated since UCCX 7.0,<br>although the scripts contained therein can be used on a UCCX 8.x or 9.x<br>system with either slight tweaks or automatic conversion in a 8.0 or 9.0<br>editor. <br><br>With the 9.0 release, we're looking to update and refresh the script<br>repository removing unneeded scripts, modifying those that need updating<br>and adding scripts.<br><br>I wanted to reach out to see what scripts, past what we currently have,<br>would be useful inclusions in the script repository. This can include<br>common scripts that you deploy on a regular basis or scripts
showcasing<br>common scripting errors you see in the field.<br><br>Please unicast me your suggestions. I'll collect responses and pass them<br>to the development team as suggested inputs from the community.<br><br>Thanks in advance!<br><br>Ryan LaFountain<br>Unified Contact Center<br>Cisco Services<br>Direct: +1 919 392 9898<br>Email: <a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a><br>Hours: M F 9:00am 5:00pm<br><br><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br> </div> </div> </div><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div></body></html>