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Agent Whispering and Post call survey with (Auto Post Call Survey or By Agent) option Script would be good addition. <br><br><font face="Lucida Handwriting, Cursive" color="#0000ff">Regards,</font><br><font face="Lucida Handwriting" color="#0000ff">Sheeraz Saeed lodhi.</font><br><br><br><div><div id="SkyDrivePlaceholder"></div><hr id="stopSpelling">Date: Wed, 18 Jul 2012 11:53:21 +0530<br>From: itguy07@gmail.com<br>To: lelio@uoguelph.ca<br>CC: cisco-voip@puck.nether.net<br>Subject: Re: [cisco-voip] UCCX Script Repository Suggestions<br><br>EWT (Expected wait time ) script is also on-demand & helpful for the learner.<br><br>Thanks,Sourav<br><br><br><div class="ecxgmail_quote">On Tue, Jul 17, 2012 at 6:46 PM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>></span> wrote:<br>
<blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:10pt;font-family:Verdana">Agreed. Prompt recording would be very useful.<br><br>Also, an opening/closing script that puts queues into the proper state. As far as I know, opening and closing has to be hardcoded into the script otherwise.<br>
<br>We've had to create both of these scripts ourselves, making use of an off-box SQL database and built-in logins.<br><br>If the sample scripts could use an on-box XML file or something like that, that would be neat. Also, have some sort of security, using number IDs and PINs.<br>
<br><br><span><br><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span></span><br></span><br><hr><b>From: </b>"Eric Butcher" <<a href="mailto:ericbutcher@yahoo.com">ericbutcher@yahoo.com</a>><br>
<b>To: </b>"Ryan LaFountain (rlafount)" <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>>, <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Tuesday, July 17, 2012 8:28:30 AM<br><b>Subject: </b>Re: [cisco-voip] UCCX Script Repository Suggestions<div><div class="h5"><br><br><div style="font-size:10pt;font-family:times new roman,new york,times,serif">
<div><span>A simple prompt recording script is always useful. You'd be hard pressed to find a UCCX environment where it isn't.</span></div><div><br></div> <div style="font-family:'times new roman','new york',times,serif;font-size:10pt">
<div style="font-family:'times new roman','new york',times,serif;font-size:12pt"> <div dir="ltr"> <font face="Arial"> <hr size="1"> <b><span style="font-weight:bold">From:</span></b> Ryan LaFountain (rlafount) <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>><br>
<b><b>To:</b></b> "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>> <br>
<b><span style="font-weight:bold">Sent:</span></b> Tuesday, July 17, 2012 8:08 AM<br> <b><span style="font-weight:bold">Subject:</span></b> [cisco-voip] UCCX Script Repository Suggestions<br> </font>
</div> <br>
Hi All, <br><br>As you may be aware, we publish a UCCX script repository on <a href="http://cisco.com/" target="_blank">cisco.com</a><br>which has a collection of sample UCCX scripts (and design documents) for<br>use. These serve as examples on how to accomplish common tasks or learn<br>
best practices in UCCX scripting.<br><br>The script repository hasn't been officially updated since UCCX 7.0,<br>although the scripts contained therein can be used on a UCCX 8.x or 9.x<br>system with either slight tweaks or automatic conversion in a 8.0 or 9.0<br>
editor. <br><br>With the 9.0 release, we're looking to update and refresh the script<br>repository removing unneeded scripts, modifying those that need updating<br>and adding scripts.<br><br>I wanted to reach out to see what scripts, past what we currently have,<br>
would be useful inclusions in the script repository. This can include<br>common scripts that you deploy on a regular basis or scripts
showcasing<br>common scripting errors you see in the field.<br><br>Please unicast me your suggestions. I'll collect responses and pass them<br>to the development team as suggested inputs from the community.<br><br>Thanks in advance!<br>
<br>Ryan LaFountain<br>Unified Contact Center<br>Cisco Services<br>Direct: +1 919 392 9898<br>Email: <a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a><br>Hours: M F 9:00am 5:00pm<br><br><br><br>
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