Shary shary,<br><br>You wouldn't want to use the Custom Call Variables (CCV) (1-10), aka Call Peripheral Variables (CPV) (1-10), for this purpose, unless you also needed them for historical reporting as well. The regular Expanded Call Variables (what you called ECC) would be sufficient, as they still show up in CAD, but are not written to the DB for reporting.<br>
<br>Whether you need it for reporting or not, the process to display the data within CAD is very similar, almost down right identical.<br><br>There's really three things involved here (and you do it in this order):<br>
<br>1. The creation of Enterprise Fields within CDA (the web one, under Services Configuration > Enterprise Data > Fields)<br>2. The create of an Enterprise Layout where you arrange your Enterprise Fields (or your CCV 1-10 (aka CPV 1-10) if your doing the reporting option) to your liking (also in CDA web under Services Configuration > Enterprise Data > Layout List)<br>
3. Storing values in your Enterprise Fields and choosing your Enterprise Layout within the Script using the Set Enterprise Call Info (SECI) step.<br><br>Sometimes there is a fourth step, and that is to restart the CAD Enterprise Data service, which is non call impacting but for other script/layouts it will temporarily stop showing them data. It's kind of trivial, but some organizations have a zero outage policy. You'll know if you need to or not, because after you have completed the above three steps, and double checked your work, the data will not display in CAD. This just happens sometimes.<br>
<br>To set your layout in the script, let's assume you called it "test" in CDA, you would open the properties on the SECI step and select the second tab for Expanded Call Variables (what's what all the different names for the same thing around here? sheesh!). Then click Add, then the value will be "test" and the name will be "user.layout".<br>
<br>If you are not using CCV 1-10 (aka CPV 1-10) for reporting, then you would stay on the second tab for Expanded Call Variables, and click add again, and add the values and names corresponding to your Script variables (from your DB dip) and Enterprise Field names respectively.<br>
<br>If you are using CCV 1-10 (aka CPV 1-10) for reporting, then you would switch back to the first tab of General, then click Add, and in your value set it to the Script variable holding your DB data, and the name you pick from the drop down, as CCV 1-10 (aka CPV 1-10).<br>
<br>Hope that helps.<br><br>Anthony<br><br><div class="gmail_quote">On Thu, Aug 2, 2012 at 4:11 PM, shary shary <span dir="ltr"><<a href="mailto:shaary1@hotmail.com" target="_blank">shaary1@hotmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="ltr">
Hi folks,<br>I have a customer which wants to display data of 5 different fields like customer account, name, package etc on Cisco Agent Desktop, i want to know where can i store these values after getting from DB with in the script so it can be displayed on Agent Desktop. They have UCCX version 8.5 installed. If i store these values in Enterprise variables1 to 5 then how can enable them to display on CAD. Appreciate your prompt response.<br>
<br>Thanks<br><br><font color="#0000ff" face="Lucida Handwriting, Cursive">Regards,</font><br><font color="#0000ff" face="Lucida Handwriting">Sheeraz </font><br> </div></div>
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