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<div style>Looks like you have several issues based on your screenshots.</div><div style><br></div><div style>1). You need to set "OptionSelected = Option{number}" somewhere. I can't see where that's set in your screenshots.</div>
<div style><br></div><div style>2). You need to put the "Redirect" label in front of the appropriate call redirect step because right now it looks like you only have the call redirect step under the "Option*" output branch.</div>
<br>Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.</div><div><br>On Aug 8, 2012, at 1:15 PM, Sean Knight <<a href="mailto:sean@pubsvs.com">sean@pubsvs.com</a>> wrote:<br>
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--></style><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I put the options and routing numbers at the bottom in the box. Option 1 – 8 and you can see what I put for call redirect. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><image001.jpg></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><image002.jpg></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal">
<b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Bill Talley [<a href="mailto:btalley@gmail.com">mailto:btalley@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, August 08, 2012 2:07 PM<br><b>To:</b> Sean Knight<br><b>Cc:</b> Pavan; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] FW: options on script</span></p>
</div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">Does your redirect step redirect to "option" or to "option{number}". You're setting "option{number}" within each output branch and I'm wondering if you should be setting "option = option{number}".</p>
</div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal"><br>Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.</p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt">
<br>On Aug 8, 2012, at 1:01 PM, Sean Knight <<a href="mailto:sean@pubsvs.com">sean@pubsvs.com</a>> wrote:</p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Redirect CSS? I am not sure if we have that? I have it set the same as our other CTI route points. For each option I have it set like this. Is that correct? Ive never set this many options on a script yet.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><image001.png></span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Pavan [<a href="mailto:pav.ccie@gmail.com">mailto:pav.ccie@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, August 08, 2012 1:43 PM<br><b>To:</b> Sean Knight<br><b>Cc:</b> <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject:</b> Re: [cisco-voip] FW: options on script</span></p>
</div></div><div><p class="MsoNormal">Sean,</p></div><div><p class="MsoNormal">I suspect it to be a CSS issue on the Callmanager.</p></div><div><p class="MsoNormal">Can you check the CSS and rerouting CSS on the caller and cti ports.</p>
</div><div><p class="MsoNormal">I cant remember offhand which css is used for redirect from cti port.</p></div><div><p class="MsoNormal"><br><br>-Pavan</p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>On Aug 8, 2012, at 11:44, "Sean Knight" <<a href="mailto:sean@pubsvs.com">sean@pubsvs.com</a>> wrote:</p>
</div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I have the Call Redirect set to triggering contact and destination is set to Options Selected and Call Address is set to Destination. When I call it picks up but when I select an option it disconnects. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><image002.jpg></span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Sean Knight<br>
<b>Sent:</b> Wednesday, August 08, 2012 12:07 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] FW: options on script</span></p></div></div><p class="MsoNormal">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">There was a call redirect left in the script that I didnt see. Thank you so much for your help. Now what do I use to make the options work because when I call the number now I get my announcement but when I press 1 it disconnects. </span></p>
<div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan LaFountain (rlafount) [<a href="mailto:rlafount@cisco.com">mailto:rlafount@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, August 08, 2012 11:13 AM<br><b>To:</b> Sean Knight<br><b>Subject:</b> Re: [cisco-voip] options on script</span></p></div></div><div><div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Hi Sean,</span></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Does the modified script validate? Go to Tools -> Validate in the Editor. The message you're getting means that there is some runtime exception when executing the script (as long as it didn't complain when you uploaded it, which is a compile time error).</span></p>
</div><div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Thank you,</span></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Ryan LaFountain</span></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Unified Contact Center</span></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Cisco Services</span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From: </span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Sean Knight <<a href="mailto:sean@pubsvs.com">sean@pubsvs.com</a>><br>
<b>Date: </b>Wednesday, August 8, 2012 10:50 AM<br><b>To: </b>Ryan LaFountain <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>><br><b>Subject: </b>RE: [cisco-voip] options on script</span></p></div><div><div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">When I call the trigger number it just says Sorry we are experiencing system problems. </span></p><div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Ryan LaFountain (rlafount) [<a href="mailto:rlafount@cisco.com">mailto:rlafount@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, August 08, 2012 10:49 AM<br><b>To:</b> Sean Knight; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] options on script</span></p></div>
</div><div><div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Hi Sean,</span></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Can you let us know exactly what isn't working? What digits are you pressing to navigate the menu and what are you hearing/experiencing?</span></p>
</div><div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Thank you,</span></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Ryan LaFountain</span></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Unified Contact Center</span></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Cisco Services</span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From: </span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Sean Knight <<a href="mailto:sean@pubsvs.com">sean@pubsvs.com</a>><br>
<b>Date: </b>Wednesday, August 8, 2012 10:01 AM<br><b>To: </b>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>[cisco-voip] options on script</span></p></div><div><div><div><div><div><p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1f497d">Trying to add options on a script and its not working. Can anyone tell me what I am doing wrong?</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1f497d"><image003.jpg></span></p></div></div></div></div></div></div></div></div></blockquote><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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