<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>first thing i would try is the port status monitor tool available from ciscounitytools.com.<br><br>compare the two scenarios, usually that will tell you why it's not attempting subscriber login.<br><br><br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Candese Perez" <trigena@gmail.com><br><b>To: </b>"cisco-voip@puck.nether.net VOIP" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, 9 August, 2012 4:25:22 PM<br><b>Subject: </b>[cisco-voip] Troubleshooting Unity issues<br><br>We are troubleshooting an issue with users in Unity when accessing their voicemail by selecting the messages button, they are still prompted to enter the mailbox #. <br><br>Any ideas on why this may not be working for some users and working for others?<br>
<br>This environment is Unity 5.x, integrated with AD domain and Exchange. <br><br>Thanks!<br>
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