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<div>Hi Erick, </div>
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<div>I looked at a call to 1234 from 5417294006 and it fails due to media negotiation failure with the CTI Port:</div>
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<div>Cisco001MIVR126.log:8250: 8983156: Aug 10 15:36:21.215 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=3130,implId=186642/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=5417294006,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null</div>
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<div>Cisco001MIVR126.log:8339: 8983245: Aug 10 15:36:21.778 CDT %MIVR-SS_TEL-7-UNK:CallID:3130 MediaId:186642/1 Task:73000008035, CallCtlConnFailed, Inbound call, callctl cause:107, [919008003:Chi_Phones/(P1-JtapiUser_1) GCID=(1,186642)->ACTIVE]->FAILED</div>
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<div>Cause 107 is media negotiation and this is throw when the CTI Port attempts to answer the call. </div>
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<div>I looked at the following call (an earlier call to the same number from the same PSTN number) and it has the same issue:</div>
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<div>8983068: Aug 10 15:36:20.356 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=3129,implId=1055625/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=5417294006,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null</div>
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<div>I would fix this and see if the issue persists. Depending on the exact version of 7.x you're running, we didn't really handle exceptions like this very well. UCCX just assumed it would never hit a condition where the call failed for reasons outside of
its control. As a result, the call looks to continue processing through the script, even though the actual call has failed due to the media negotiation. </div>
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<div>Hope this helps. </div>
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<div>Thank you, </div>
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<div>Ryan LaFountain</div>
<div>Unified Contact Center</div>
<div>Cisco Services</div>
<div>Direct: +1 919 392 9898</div>
<div>Email: rlafount@cisco.com</div>
<div>Hours: M – F 9:00am – 5:00pm</div>
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<span style="font-weight:bold">From: </span>Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com">ewellnitzvoip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Monday, August 13, 2012 11:39 AM<br>
<span style="font-weight:bold">To: </span>Ryan LaFountain <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>><br>
<span style="font-weight:bold">Cc: </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] strange uccx 7.0 issue<br>
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<div>Oops. Here are the files direct from the MIVR directory.<br>
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<div class="gmail_quote">On Sat, Aug 11, 2012 at 7:15 AM, Ryan LaFountain (rlafount)
<span dir="ltr"><<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div>Hi Eric, </div>
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<div>Did you copy the log file content to a text file through RDP or VNC? They are all on a single line and impossible to read. </div>
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<div>Please copy the actual .log file from the server and send them along. I'll be able to parse them pretty easily and will let you know what I see. </div>
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<div>Thank you, </div>
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<div>Ryan LaFountain</div>
<div>Unified Contact Center</div>
<div>Cisco Services</div>
<div>Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">
+1 919 392 9898</a></div>
<div>Email: <a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a></div>
<div>Hours: M – F 9:00am – 5:00pm</div>
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<span style="font-weight:bold">From: </span>Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Friday, August 10, 2012 5:04 PM<br>
<span style="font-weight:bold">To: </span>Ryan LaFountain <<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>><br>
<span style="font-weight:bold">Cc: </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] strange uccx 7.0 issue<br>
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<div>Ryan,<br>
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<div>Attached are three MIVR logs from the timeframe surrounding one of the calls yesterday.</div>
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<div>Any external call to 1234 exhibits the same behavior. Time of call was 15:44</div>
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<div>I see a lot of exceptions but I'm really rusty on reading these logs.</div>
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<div class="gmail_quote">On Fri, Aug 10, 2012 at 3:32 PM, Ryan LaFountain (rlafount)
<span dir="ltr"><<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div>Hi Erick, </div>
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<div>With the symptoms you've described I would look for some type of call loop. If that isn't it, send along the MIVR traces and the call information, time, etc. and I'll check 'em out. </div>
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<div>Thank you, </div>
<div><br>
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<div>Ryan LaFountain</div>
<div>Unified Contact Center</div>
<div>Cisco Services</div>
<div>Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">
+1 919 392 9898</a></div>
<div>Email: <a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a></div>
<div>Hours: M – F 9:00am – 5:00pm</div>
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<span style="font-weight:bold">From: </span>Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Friday, August 10, 2012 3:59 PM<br>
<span style="font-weight:bold">To: </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>[cisco-voip] strange uccx 7.0 issue<br>
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<div>I have a really strange issue. I have 1 trigger misbehaving across the WAN.<br>
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<div>The number comes in at the remote site as 1234, should play prompts if the agents are busy or do it's normal agent selection routine. This works fine dialing 1234 from a cisco phone. When an outside caller calls 555-555-1234 the call maxes out our configured
maximum sessions in short order and reserves all of the available agents.</div>
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<div>Anyone seen this kind of behavior before? Any ideas as to what to look for in the logs/traces?</div>
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<div>It shouldn't be a codec mismatch or I would expect a fast busy.</div>
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<div>Thanks!</div>
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