<html><head></head><body bgcolor="#FFFFFF"><div>Go into the security option of the phone and erase the ITL file, if one is present. The factory reset will also do this. Hope this helps.<br><br>Dave<div><br></div></div><div><br>On Aug 14, 2012, at 7:56 AM, "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="color:#1F497D">Have you tried a factory reset?<o:p></o:p></span></p>
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<span style="FONT-FAMILY: Verdana; COLOR: #808080; FONT-SIZE: xx-small; FONT-WEIGHT: bolder"><br>
James Buchanan | Sr. Network Engineer | South<br>
Presidio Networked Solutions | <a href="http://www.presidio.com" title="" target="">
www.presidio.com</a><br>
12 Cadillac Drive Suite 130, Brentwood, TN 37027<br>
C: 615-557-7604 | <a href="mailto:jbuchanan@presidio.com" title="Click to send email to Buchanan, James" target="">
jbuchanan@presidio.com</a><br>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>James Dust<br>
<b>Sent:</b> Tuesday, August 14, 2012 5:29 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 7970 registration error<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB">We have purchased some refurbished 7970’s and are unable to manually add them to our cluster or allow them to auto register.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">We get an error message ‘error mismatch’ has anyone seen this before?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">We are running version 7.1.5 of CUCM.<o:p></o:p></span></p>
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