<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Error Mismatch means you've added them to CUCM as the wrong device type. Check the back of the phones to see if they have a gig port or not. Note the device type (7970G-GE or normal) in CCMAdmin to make sure it matches the phone.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Aug 14, 2012, at 9:02 AM, dschulz wrote:</div><br class="Apple-interchange-newline"><div bgcolor="#FFFFFF"><div>Factory reset doesn't clear it. Did the phone get an ip address, subnet mask, default gateway and correct TFTP address. What is the current load file on the phone? And what is version on the server (device>device settings>device default). There are a couple cases where you need to go through multiple updates to get to the current?<br><br>Dave<div><br></div></div><div><br>On Aug 14, 2012, at 8:33 AM, James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
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<div class="WordSection1"><p class="MsoNormal"><span style="color:#1F497D">Yes we’ve tried that numerous times,</span></p><div><span style="color:#1F497D"> </span><br class="webkit-block-placeholder"></div>
<div><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">Kind Regards</span></p><div><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D"> </span><br class="webkit-block-placeholder"></div><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">James Dust
<br>
Team Leader <br>
ICT Network Infrastructure & Communications Department <br>
Charles Stanley & Co Ltd <br>
Tel: 020 7149 6314 <br>
Mob: 07989 491136 <br>
mailto: <a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>
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<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Buchanan, James [mailto:jbuchanan@presidio.com]
<br>
<b>Sent:</b> 14 August 2012 12:57<br>
<b>To:</b> James Dust; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: 7970 registration error</span></p>
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</div><div> <br class="webkit-block-placeholder"></div><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Have you tried a factory reset?</span></p><div><span lang="EN-US" style="color:#1F497D"> </span><br class="webkit-block-placeholder"></div><p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:7.5pt; font-family:"Verdana","sans-serif"; color:gray"><br>
James Buchanan | Sr. Network Engineer | South<br>
Presidio Networked Solutions | <a href="http://www.presidio.com/" title="">www.presidio.com</a><br>
12 Cadillac Drive Suite 130, Brentwood, TN 37027<br>
C: 615-557-7604 | <a href="mailto:jbuchanan@presidio.com" title="Click to send email to Buchanan, James">
jbuchanan@presidio.com</a></span></b><span lang="EN-US" style="font-size:12.0pt; font-family:"Times New Roman","serif""></span></p><p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:7.5pt; font-family:"Verdana","sans-serif"; color:gray"><br>
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<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>James Dust<br>
<b>Sent:</b> Tuesday, August 14, 2012 5:29 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 7970 registration error</span></p>
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<div><p class="MsoNormal">We have purchased some refurbished 7970’s and are unable to manually add them to our cluster or allow them to auto register.</p><div> <br class="webkit-block-placeholder"></div><p class="MsoNormal">We get an error message ‘error mismatch’ has anyone seen this before?</p><div> <br class="webkit-block-placeholder"></div><p class="MsoNormal">We are running version 7.1.5 of CUCM.</p>
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