<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><html><head><meta content="text/html; charset=utf-8" http-equiv="Content-Type"></head><body>Anthony thanks that makes sense.<br/><br/>Sarj<div>Sent from my BlackBerry® smartphone</div><hr/><div><b>From: </b> Anthony Holloway <avholloway+cisco-voip@gmail.com>
</div><div><b>Sender: </b> avholloway@gmail.com
</div><div><b>Date: </b>Thu, 16 Aug 2012 12:42:25 -0500</div><div><b>To: </b><sarjot@gmail.com></div><div><b>Cc: </b><cisco-voip@puck.nether.net></div><div><b>Subject: </b>Re: [cisco-voip] UCCX Wrap up codes</div><div><br/></div>Sarj,<br><br>The best approach here is to pick a date, like the end of a month, and make the change then. Next, you would limit your reporting periods, to pre- and post-change date ranges. In my opinion, this makes the migration much easier.<br>
<br>So for example (assuming an IT help desk):<br><br><div style="margin-left:40px">You have wrap-up codes:<br></div><div style="margin-left:80px">100 = Print & Fax and 101 = E-Mail<br></div><div style="margin-left:40px">
<br>And on July 31, 2012 you switch them to:<br></div><div style="margin-left:80px">100 = E-Mail and 101 = Print & Fax<br></div><br>Now, you would tell your reporting personnel about the change, and they would never report on a date range which spans all of July and August. They would instead, run a report which ends on July 31, and then run a new report which begins on August 1, and compare them independently. The ability to continue to report on the pre-July 31st change will not last forever, as the amount of storage used for retaining report data is limited, and generally only nets you about 13 months. What that means is, at some point in the future, all traces of the old wrap-up codes will be out of the system completely.<br>
<br>Anthony<br><br><div class="gmail_quote">On Thu, Aug 16, 2012 at 9:48 AM, <span dir="ltr"><<a href="mailto:sarjot@googlemail.com" target="_blank">sarjot@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi All,<br>
<br>
We have a customer who want to change a number of Wrap up codes, but before doing this they wanted to know the impact on reports or any other functions of these were change.<br>
<br>
Any advice on this will be appreiciated.<br>
<br>
Sarj<br>
Sent from my BlackBerry® smartphone<br>
<br>
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