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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Just to close out this thread with a resolution.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It was necessary to bounce both the CCM and RIS COLLECTOR services on <u>all</u> servers (pub and all subs) to resolve this.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Not sure what caused the problem in the first place, but things are back to normal now.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Countryman, Edward<br><b>Sent:</b> Thursday, August 16, 2012 10:26 AM<br><b>To:</b> Ryan Ratliff<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] PRI Wont Register!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>No other connectivity issues. But we were seeing a lot of phones and other gateways showing up as unknown as well. (These are all on the same 2 SUB’s, we have a 3<sup>rd</sup> SUB but all of its phones/gateways are reflecting properly)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Heard back from TAC, who recommended bouncing the RIS COLLECTOR service on all nodes. This did seem to correct most of the problem however I have still have a gateway that shows UNKNOWN but is in fact properly registered. The TAC engineer concluded this GW wasn’t related to the RIS problem and instructed us to open a different LOG for that. (Not sure why he couldn’t just send us to the next group but we are waiting for call back on second case)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have never run across a problem like this before… <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff [mailto:rratliff@cisco.com] <br><b>Sent:</b> Wednesday, August 15, 2012 1:25 PM<br><b>To:</b> Countryman, Edward<br><b>Cc:</b> Lelio Fulgenzi; cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] PRI Wont Register!!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>No need for reboot when it's passing calls correctly. I'd agree it's a RIS issue. You can try bouncing RIS on the pub in addition to the sub where the phone is registered. Since RIS relies on ccm to populate the shared memory segment that RIS reads from worst case it may take a ccm service bounce too. <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Any other connectivity issues between that sub and the pub? If you register devices to the pub or another sub do they show up correctly?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>-Ryan<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Aug 15, 2012, at 2:15 PM, Lelio Fulgenzi wrote:<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:13.5pt'><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Lucida Grande"'><o:p> </o:p></span></span></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Have you tried reloading the router?<span class=apple-converted-space> </span><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class=apple-converted-space> </span><br> - LFJ (with apologies to Mr. Popeil)<o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>From:<span class=apple-converted-space> </span></span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>"Edward Countryman" <<a href="mailto:Edward.Countryman@provena.org">Edward.Countryman@provena.org</a>><br><b>To:<span class=apple-converted-space> </span></b>"Edward Countryman" <<a href="mailto:Edward.Countryman@provena.org">Edward.Countryman@provena.org</a>>,<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Sent:<span class=apple-converted-space> </span></b>Wednesday, August 15, 2012 2:13:40 PM<br><b>Subject:<span class=apple-converted-space> </span></b>Re: [cisco-voip] PRI Wont Register!!<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you to all who responded. Weird problem, which may be of interest to some of you.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Gateway (SHOW CCM-MANAGER) reflects proper registration. Viewing the GW thru CCM admin indicates STATUS UNKNOWN and IP ADDRESS UNKNOWN. </span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This lead me to believe it wasn’t registered correctly, even though the router says it was.</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We configured a few numbers to route through the gateway just for the fun of it and sure enough it is in fact up, and properly passes calls. I believe it has something to do with the RIS DATA COLLECTOR service on CCM, but haven’t figured out what yet. Still waiting on TAC</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I tried to reset the RIS DATA COLLECTOR service on one of my subscribers, and now any phone or gateway shows UNKNOWN even through everything is working correctly. </span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Not sure what is going on….. </span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class=apple-converted-space> </span><b>On Behalf Of</b>Countryman, Edward<br><b>Sent:</b><span class=apple-converted-space> </span>Wednesday, August 15, 2012 11:09 AM<br><b>To:</b><span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] PRI Wont Register!!</span><span style='color:black'><o:p></o:p></span></p></div></div></div><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Im on a jobsite installing new 2951 with two port VWIC2-2mft-t1 being used to connect via PRI to an existing Nortel CS1000</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The gateway shows as registered to CCM and both PRI’s have “multiple frames established” but the PRI’s show as UNKNOWN in the CCM admin pages. </span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>No errors on the PRI connections, CCM is configured as network and the switch type is DMS100. </span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am stumped, any ideas from anyone????</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>(Going to open TAC case but that may be hours)</span><span style='color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Lucida Grande"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>