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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Add Tweeting to UCCX eMail Contact ? A good 3<sup>rd</sup> party SMS gateway was requested by a cutomer, to send SMS from 7965.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I’ve seen some good demos where Cisco Social Miner is used to monitor Tweets/Blogs/Internet. Just don’t become a Progressive Insurance with it.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>http://money.cnn.com/2012/08/14/technology/progressive-tweets/index.html<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Madziarczyk, Jonathan<br><b>Sent:</b> Tuesday, August 21, 2012 4:13 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Texting to a PRI number?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal>Cats & Dogs living together, it’s the apocalypse as we know it…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So I’m working with a 311 center and someone had the brilliant idea, “why can’t I just text my problem instead of calling?”. Seems logical, I have both options on a cell phone. Why not on a PRI or land based phone?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Obviously the technology isn’t there to do it natively since I believe most cells are doing it via IP and PRIs are still old-school. But with the advent of things like Google talk and IP/SIP Trunks it looks like the functionality to work around the Telco’s shortcomings is actually within the realm of possibilities.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone gotten this to work, and better yet, gotten it to work on a med-high volume number? We’re averaging about 10k calls a month on the line we want to use and I feel like porting that number through Google Voice first and then forwarding to our PRI just brings up more potentials for single points of failure. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The alternative is just to use a different number, but we were trying to keep it simple.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m guessing while UCCX/CUCM has the capability to handle e-mails, it doesn’t have the ability to handle texts as well.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any other ideas I might have missed?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>JM<o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>