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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Thanks for the info. I didn’t see any uninstall info for Cisco in that area of the registry.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I ended up removing the CAD Service release manually. Then deleted all my temp folders and watched them while I opened Agent and it downloaded the CAD Service release client. It is actually an MSI. I just grabbed the MSI and now I can pass it the silent uninstall info. Haven’t 100% tested but should work fine.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Eric Isakson [mailto:eric.isakson@ogdenclinic.com] <br><b>Sent:</b> Friday, August 24, 2012 4:18 PM<br><b>To:</b> Michael Rose; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Silent uninstall of CAD Service Release<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If you look in the Windows registry of a machine with CAD installed you can typically find the uninstallation command. The registry path for us with CAD 66.1.54 is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{007C5E6D-3037-4C00-A5FD-561F239169C4}. For us, there is a string object called UninstallString with a value of <span style='font-family:"Courier New"'>MsiExec.exe /X{007C5E6D-3037-4C00-A5FD-561F239169C4}</span>. So you should be able to fire that MsiExec command with the /quiet parameter and silently uninstall the software. I’m assuming that the uninstall will require a reboot because of the associated driver(s) removal so you’ll want to plan for that too.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is all theory—I’ve not tested this but plan to in the near future. If you beat me to it I’d very interested in hearing how it went for you.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>HTH.<o:p></o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#365F91'>Eric Isakson | Network Engineer | Information Technology | Ogden Clinic<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Michael Rose<br><b>Sent:</b> Friday, August 24, 2012 1:36 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Silent uninstall of CAD Service Release<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are standing up a new 8.6 cluster for our call center. We currently run Agent software version 7.0 with a CAD Client Service release. As part of the upgrade process I need to remove Agent and upgrade to the version suitable for 8.6 on all agent computers. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would like to make a job using our software management server to do this remotely. I believe I can uninstall Cisco Agent and Supervisor remotely, but I haven’t seen/figured out how to uninstall the CAD Clients Release remotely/silently. Is there a way to do this without using Add/Remove Programs on each machine?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p> <o:p></o:p></p><p> <o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=3 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>This information belongs to Ogden Clinic, is confidential, and may be legally privileged. It is intended solely for the addressee. Access to this information by anyone else, unless expressly approved by the sender or an authorized addressee, is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action omitted or taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender, delete this email, and destroy all copies.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p></div></body></html>