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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>If you look in the Windows registry of a machine with CAD installed you can typically find the uninstallation command. The registry path for us with CAD 66.1.54 is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{007C5E6D-3037-4C00-A5FD-561F239169C4}. For us, there is a string object called UninstallString with a value of <span style='font-family:"Courier New"'>MsiExec.exe /X{007C5E6D-3037-4C00-A5FD-561F239169C4}</span>. So you should be able to fire that MsiExec command with the /quiet parameter and silently uninstall the software. I’m assuming that the uninstall will require a reboot because of the associated driver(s) removal so you’ll want to plan for that too.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is all theory—I’ve not tested this but plan to in the near future. If you beat me to it I’d very interested in hearing how it went for you.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>HTH.<o:p></o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#365F91'>Eric Isakson | Network Engineer | Information Technology | Ogden Clinic<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Michael Rose<br><b>Sent:</b> Friday, August 24, 2012 1:36 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Silent uninstall of CAD Service Release<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are standing up a new 8.6 cluster for our call center. We currently run Agent software version 7.0 with a CAD Client Service release. As part of the upgrade process I need to remove Agent and upgrade to the version suitable for 8.6 on all agent computers. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would like to make a job using our software management server to do this remotely. I believe I can uninstall Cisco Agent and Supervisor remotely, but I haven’t seen/figured out how to uninstall the CAD Clients Release remotely/silently. Is there a way to do this without using Add/Remove Programs on each machine?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div>
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