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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>FYI – there is some documentation buried somewhere on the Cisco developer website that warns against using real-time queries of this nature – there will be a performance limit somewhere (it doesn’t say, from memory). The recommendation is to use the CTI API to get this information but that requires a significant rewrite of the code that retrieves data from CCX.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>We ended up going down the CTI API path – and it is very good – but it doesn’t have access to the databases as per the example below. You can still get pretty much everything you need for a wallboard.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>B.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Michael Rose<br><b>Sent:</b> Wednesday, 29 August 2012 02:19<br><b>To:</b> 'Haas, Neal'; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] IPCC Wallboard<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Is this the most up-to-date method to migrate/configure this over to version 8.6?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><a href="https://supportforums.cisco.com/message/3508083">https://supportforums.cisco.com/message/3508083</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Haas, Neal <a href="mailto:[mailto:nhaas@co.fresno.ca.us]">[mailto:nhaas@co.fresno.ca.us]</a> <br><b>Sent:</b> Tuesday, August 28, 2012 12:54 PM<br><b>To:</b> Michael Rose; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] IPCC Wallboard<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>We use <a href="http://sourceforge.net/projects/ipccwallboard/">http://sourceforge.net/projects/ipccwallboard/</a>, you can find a lot of information at the cisco user forums about this. Please note read all of the information there, some is old, documentation should be updated for 8.6. We run it now with no issues.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>It is a ASP script that runs on IIS and is free.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Neal Haas<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Michael Rose<br><b>Sent:</b> Tuesday, August 28, 2012 9:48 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] IPCC Wallboard<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>We are currently using IPCC Wallboard software to display real time stats. We are in the process of upgrading from 7.X to 8.6 and I know that the software will break. Does anyone know if there is an updated version of IPCC that works with 8.6? On of our call centers uses this information heavily and not having a wallboard available to them will be a huge impact on them.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>If there is a way to just tell the database to connect to the Informix that would work as well.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></body></html>