<html><body><div style="color:#000; background-color:#fff; font-family:verdana, helvetica, sans-serif;font-size:10pt">I am new and would appreciate help from the group if you can.<br><br>We had a VG224 go bad. Cisco shipped us a new one and now I need to replace the old with a new one. I don't know the procedure to do so and would appreciate some help if you could. <br><br>Thanks!!<br><br></div></body></html>