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<p class="MsoNormal"><span style="color:#1F497D">I think the author of this product now works at Cisco. His name is Jeremy Fielder and he is on LinkedIn if anyone wants to contact directly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | <a href="mailto:jbuchanan@presidio.com" title="Click to send email to Buchanan, James" target="">
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Brett Looney<br>
<b>Sent:</b> Wednesday, August 29, 2012 1:10 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCC Wallboard<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">FYI – there is some documentation buried somewhere on the Cisco developer website that warns against using real-time queries of this nature – there will be a performance limit somewhere (it doesn’t
say, from memory). The recommendation is to use the CTI API to get this information but that requires a significant rewrite of the code that retrieves data from CCX.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">We ended up going down the CTI API path – and it is very good – but it doesn’t have access to the databases as per the example below. You can still get pretty much everything you need for a wallboard.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">B.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
<a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
<b>On Behalf Of </b>Michael Rose<br>
<b>Sent:</b> Wednesday, 29 August 2012 02:19<br>
<b>To:</b> 'Haas, Neal'; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] IPCC Wallboard<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Is this the most up-to-date method to migrate/configure this over to version 8.6?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://supportforums.cisco.com/message/3508083">https://supportforums.cisco.com/message/3508083</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Haas, Neal
<a href="mailto:[mailto:nhaas@co.fresno.ca.us]">[mailto:nhaas@co.fresno.ca.us]</a>
<br>
<b>Sent:</b> Tuesday, August 28, 2012 12:54 PM<br>
<b>To:</b> Michael Rose; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] IPCC Wallboard<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We use <a href="http://sourceforge.net/projects/ipccwallboard/">
http://sourceforge.net/projects/ipccwallboard/</a>, you can find a lot of information at the cisco user forums about this. Please note read all of the information there, some is old, documentation should be updated for 8.6. We run it now with no issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">It is a ASP script that runs on IIS and is free.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Neal Haas<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Michael Rose<br>
<b>Sent:</b> Tuesday, August 28, 2012 9:48 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] IPCC Wallboard<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are currently using IPCC Wallboard software to display real time stats. We are in the process of upgrading from 7.X to 8.6 and I know that the software will break. Does anyone know if there is an updated version of IPCC that works with
8.6? On of our call centers uses this information heavily and not having a wallboard available to them will be a huge impact on them.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If there is a way to just tell the database to connect to the Informix that would work as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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