<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
</head>
<body>
The gateway was originally MGCP, butwas changed to h.323 to fix our original dtmf issue. This was the config that the tac engineer recommended and it fixed the issue for all calls except the one site. I will make your suggested change in the morning and
give it a try. Thanks for the help. <br>
Nick Matthews <matthnick@gmail.com> wrote:<br>
<div><br>
<br>
There's MGCP config doesn't it appear to be i nuse. If it was MGCP "mgcp fax t38 inhibit" would be a problem.<br>
<br>
Voice service voip shows fax protocol cisco and nse modem passthrough configured, neither of which are standards based and work with Rightfax.<br>
<br>
Try:<br>
<br>
voice service voip<br>
fax protocol t38 fallback none<br>
<br>
-nick<br>
<br>
<div class="gmail_quote">On Mon, Sep 10, 2012 at 4:03 PM, Jeremy Rogers (AM) <span dir="ltr">
<<a href="mailto:jeremy.rogers@dimensiondata.com" target="_blank">jeremy.rogers@dimensiondata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>
<div style="direction:ltr;font-size:x-small;font-family:Tahoma">
<div></div>
<div dir="ltr"><font color="#000000" face="Tahoma">
<div dir="ltr"><font color="#000000" face="Tahoma">I have an interesting issue that I am trying to determine if my VG224 is at fault or if its related to Rightfax.
</font></div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr"><font face="tahoma">I have 8 ports configured on a VG224 that are connected to a Rightfax server. The ports are configured as H.323 in order to pass the correct DTMF. All test calls into the server from the PSTN worked with no issue.</font></div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr"><font face="tahoma">After additional testing it was found that all faxes from one remote site are failing. Those calls are sent over a T1 CAS line to the PSTN and then into a local MGCP gateway, then forwarded out to the H.323 gateway. I cant
find anything on the VG that would cause this issue and was looking to see if anyone had seen a similar problem. The rightfax group is seeing the following errors on the inbound fax server.
</font></div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr">13:19:26 CH[28] Brooktrout: BoFAX:Receiving into 'D:\RIGHTFAX\DOCTRA~1\AB0843B9.IPK' -> .<br>
13:19:26 CH[28] Brooktrout: BoRFAX:'D:\RIGHTFAX\DOCTRA~1\AB0843B9.IPK' opened successfully.<br>
<b><font color="#ff0000">13:20:11 CH[28] Brooktrout: BoTMLR:Error (Hangup: No answer, T.30 T1 timeout. (11)) in BfvFaxGetRemoteInfo.<br>
</font></b>13:20:11 CH[28] Brooktrout: BoFAX:pages=0, good pages=0, bad pages=0.<br>
13:20:11 CH[28] Brooktrout: BoPAOCI:ISDN charge information unavailable.<br>
<b><font color="#ff0000">13:20:11 CH[28] Brooktrout: BoFAX:Result:Hangup: No answer, T.30 T1 timeout. (11), status=4, Line_Status=11, Local ID='Covance' FaxRes.RemoteID=''.<br>
</font></b>13:20:11 CH[28] Brooktrout: About to call BosCallProgressDone from BosHangupCall. (bCallProgressEnabled = 0)..<br>
13:20:11 CH[28] Brooktrout: Returning from call to BosCallProgressDone()..<br>
13:20:11 CH[28] Brooktrout: About to call BosToneDone(0)..<br>
13:20:11 CH[28] Brooktrout: Returning from call to BosToneDone()..<br>
13:20:12 CH[28] Brooktrout: About to call BfvCallDisconnect()..<br>
13:20:14 CH[28] Brooktrout: RECEIVEDOC 2.</div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr"><font face="tahoma">I just had them try an outbound call over the analog line to a working site and it was reported that the Rightfax comes back saying "dead line"</font></div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr"><font face="tahoma">The VG config is attached as well.</font></div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr"><font face="tahoma">Can anyone help?</font></div>
<div dir="ltr"><font face="tahoma"></font> </div>
<div dir="ltr"><font face="tahoma">Thanks </font></div>
</font></div>
</div>
</div>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</blockquote>
</div>
<br>
<br>
<br>
<font color="white">itevomcid</font> </div>
</body>
</html>