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<div dir="ltr"><font face="Tahoma" color="#000000" size="2">I have an interesting issue that I am trying to determine if my VG224 is at fault or if its related to Rightfax.
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<div dir="ltr"><font face="tahoma">I have 8 ports configured on a VG224 that are connected to a Rightfax server. The ports are configured as H.323 in order to pass the correct DTMF. All test calls into the server from the PSTN worked with no issue.</font></div>
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<div dir="ltr"><font face="tahoma">After additional testing it was found that all faxes from one remote site are failing. Those calls are sent over a T1 CAS line to the PSTN and then into a local MGCP gateway, then forwarded out to the H.323 gateway. I cant
find anything on the VG that would cause this issue and was looking to see if anyone had seen a similar problem. The rightfax group is seeing the following errors on the inbound fax server.
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<div dir="ltr">13:19:26 CH[28] Brooktrout: BoFAX:Receiving into 'D:\RIGHTFAX\DOCTRA~1\AB0843B9.IPK' -> .<br>
13:19:26 CH[28] Brooktrout: BoRFAX:'D:\RIGHTFAX\DOCTRA~1\AB0843B9.IPK' opened successfully.<br>
<strong><font color="#ff0000">13:20:11 CH[28] Brooktrout: BoTMLR:Error (Hangup: No answer, T.30 T1 timeout. (11)) in BfvFaxGetRemoteInfo.<br>
</font></strong>13:20:11 CH[28] Brooktrout: BoFAX:pages=0, good pages=0, bad pages=0.<br>
13:20:11 CH[28] Brooktrout: BoPAOCI:ISDN charge information unavailable.<br>
<strong><font color="#ff0000">13:20:11 CH[28] Brooktrout: BoFAX:Result:Hangup: No answer, T.30 T1 timeout. (11), status=4, Line_Status=11, Local ID='Covance' FaxRes.RemoteID=''.<br>
</font></strong>13:20:11 CH[28] Brooktrout: About to call BosCallProgressDone from BosHangupCall. (bCallProgressEnabled = 0)..<br>
13:20:11 CH[28] Brooktrout: Returning from call to BosCallProgressDone()..<br>
13:20:11 CH[28] Brooktrout: About to call BosToneDone(0)..<br>
13:20:11 CH[28] Brooktrout: Returning from call to BosToneDone()..<br>
13:20:12 CH[28] Brooktrout: About to call BfvCallDisconnect()..<br>
13:20:14 CH[28] Brooktrout: RECEIVEDOC 2.</div>
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<div dir="ltr"><font face="tahoma">I just had them try an outbound call over the analog line to a working site and it was reported that the Rightfax comes back saying "dead line"</font></div>
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<div dir="ltr"><font face="tahoma">The VG config is attached as well.</font></div>
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<div dir="ltr"><font face="tahoma">Can anyone help?</font></div>
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<div dir="ltr"><font face="tahoma">Thanks </font></div>
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