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<p class="MsoNormal"><span style="color:#1F497D">I had actually opened a TAC case on this too and they came back with the same suggestion…change the port in CUCM to 3268. Going to make that change tonight. So weird that 389 worked for well over 6 months and
then suddenly has issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Bill<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eric Pedersen [mailto:PedersenE@bennettjones.com]
<br>
<b>Sent:</b> Tuesday, September 18, 2012 10:54 AM<br>
<b>To:</b> Hendrix, George (Bill) @ NSS - STRATIS; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Unable to use phone to make calls in CUCILYNC/JABBER<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Is CUCM configured to use global catalog port 3268 on the domain controllers? I had CTI issues when using the standard LDAP port 389.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:gray"><img width="36" height="27" id="_x0000_i1026" src="cid:image001.jpg@01CD95B9.242E60C0" alt="Bennett Jones"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#002B5C">Eric Pedersen</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:gray"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:gray">Senior Network and VoIP Analyst,
</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#002B5C">Bennett Jones SLP</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:gray"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:8.0pt;font-family:"Tahoma","sans-serif";color:gray">4500 Bankers Hall East, 855 - 2nd Street SW, Calgary, AB, T2P 4K7<br>
P. 403 298 4498 | F. 403 265 7219<br>
E. <a href="mailto:pedersene@bennettjones.com"><span style="color:#002B5C">pedersene@bennettjones.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>george.hendrix@l-3com.com<br>
<b>Sent:</b> 18 September 2012 5:08 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Unable to use phone to make calls in CUCILYNC/JABBER<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hey Guys,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> We have a lot folks that are suddenly unable to make calls in CUCILYNC using their phone. We’ve been testing Jabber and the same is also the case with Jabber. If I set it to use my computer for calls, there are no errors. However, if
I try to set it to use my phone for calls, it doesn’t work. There have been NO changes to the phones/lines associated with the users nor have there been any changes to the user accounts. The ONLY thing that has recently happened was that much of our AD environment
had to be rebuilt, and one of the LDAP servers in the CUCM LDAP configuration was rebuilt. In CUCILYNC, below is a screenshot of the error we’re seeing. The error I kept getting every time I would try to set my phone to make calls, it would be the error “Device
Error. Service internal error. [101]. I have checked CTI Manager in CUCM and that doesn’t appear to be the issue. I have checked all the line/device/user associations and all of those seem to be in place as well. Any idea of what to check and what this
issue can be?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="497" height="280" id="Picture_x0020_1" src="cid:image002.png@01CD95B9.242E60C0" alt="cid:image004.png@01CD94DD.38949FC0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Bill Hendrix<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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