<div>Hi James, </div><div> </div><div>Thanks for your response, on CAD the agents where automatically logged off and when they try to loggin again, it just sits there doing nothing and after sometime it shows, the system is in Partial Service. </div>
<div> </div><div>Regards</div><div> </div><div>Sarjo<br><br></div><div class="gmail_quote">On 27 September 2012 15:26, Buchanan, James <span dir="ltr"><<a href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>></span> wrote:<br>
<blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote">
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<p><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">What was the symptom from CAD? You might also run c:\program files\cisco\desktop\bin\postinstall.exe and make sure both servers are referenced.<u></u><u></u></span></p>
<div>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">What’s the UCM and UCCX versions?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif";font-size:10pt">From:</span></b><span style="font-family:"Tahoma","sans-serif";font-size:10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Sarjo Touray<br>
<b>Sent:</b> Thursday, September 27, 2012 11:59 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX Issues<u></u><u></u></span></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Hi All, <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Yesterday at about 15:15pm 26/09/2011 all the agents on our contact center where logged out of the system and the they did not failover to our secondary UCCX Server. After rebooting the servers thay all came back online. We just want to
know what happen prior to that time the agents being logout. <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Attached is the MIVR Logs for both servers covering around the time 15:15pm the incident happen. Any help in breifly reviewing the logs and advise would be greately aprreciated.
<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Regards<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Sarj<u></u><u></u></p>
</div>
</div></div></div>
<p></p>
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