Yes, you got it... only... you are currently ending the script, as opposed to redirecting the caller. I hope you weren't under the impression that the Implicit confirmation step sent people to voicemail automagically...sorry if I confused you on the usage of that step. The menu is just fine, I was merely offering an alternative solution.<br>
<br>So, it would look more like this:<br><br><div style="margin-left:40px"><b><span style="font-family:courier new,monospace">implicit confirm</span></b><br><b><span style="font-family:courier new,monospace"></span></b></div>
<div style="margin-left:80px"><b><span style="font-family:courier new,monospace">no<br></span></b><div style="margin-left:40px"><b><span style="font-family:courier new,monospace">redirect<br></span></b><div style="margin-left:40px">
<b><span style="font-family:courier new,monospace">successful<br></span></b><div style="margin-left:40px"><b><span style="font-family:courier new,monospace">set contact info<br>end<br></span></b></div><b>...<br><span style="font-family:courier new,monospace"></span></b></div>
</div><b><span style="font-family:courier new,monospace">yes<br></span></b><div style="margin-left:40px"><b><span style="font-family:courier new,monospace">goto queueLoop</span></b><br></div></div><br>Anthony<br><br><div class="gmail_quote">
On Thu, Oct 4, 2012 at 3:36 PM, Leetun, Rob <span dir="ltr"><<a href="mailto:rleetun@bouldercounty.org" target="_blank">rleetun@bouldercounty.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">In response to your 4th bullet it would scripted like this possibly? Where if they press any key they would go to voice mail otherwise the caller is routed
to the original queue.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><img src="cid:image006.png@01CDA23D.AF253B50" height="292" width="600"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Rob<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Rob Leetun<u></u><u></u></span></p><div class="im">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Network Engineer<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Boulder County Information Services<u></u><u></u></span></p>
</div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="tel:303-441-3866" value="+13034413866" target="_blank">303-441-3866</a> (W)<u></u><u></u></span></p>
<div class="im">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a> [mailto:<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, October 03, 2012 12:56 PM<br>
<b>To:</b> Leetun, Rob<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] uccx menu will not time out<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div><p class="MsoNormal" style="margin-bottom:12.0pt">I have not seen this and I am running 8.5(1)SU2.<br>
<br>
A couple of things:<u></u><u></u></p><div><div class="h5">
<ul type="disc">
<li class="MsoNormal">
Your wav file in Caller2VM could have a lot of silence on the end, making it appear as though the timeout is not working. Could you attach it?<u></u><u></u></li><li class="MsoNormal">
I cannot see which option you have mapped to the 2VM Connection. Could you highlight it, then post that screenshot?<u></u><u></u></li><li class="MsoNormal">
You didn't explain what the script is doing. Does it repeat the message? Does it go to unsuccessful? What happens?<u></u><u></u></li><li class="MsoNormal">
For these single option choices such as this, sometime using the Implicit Confirmation step is best. It works like this: you play a prompt to the caller, and if they press anykey, they "abort" the default action. E.g., "Press 1 for voice mail, otherwise
stay on the line" The otherwise part is the default action. So if they press a key, you can catch that, and then Redirect to voice mail. It's personal preference really, and thus up to you, but I wanted to point that out to you in case you didn't know what
that step was for.<u></u><u></u></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt">I look forward to your reply.<br>
<br>
Anthony Holloway<u></u><u></u></p>
<div>
<p class="MsoNormal">On Tue, Oct 2, 2012 at 11:00 AM, Leetun, Rob <<a href="mailto:rleetun@bouldercounty.org" target="_blank">rleetun@bouldercounty.org</a>> wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Hi,<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Has anyone ran into this error, which the menu in uccx 8.5 will not time out.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><img src="cid:image007.png@01CDA23D.AF253B50" border="0" height="292" width="403"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><img src="cid:image008.png@01CDA23D.AF253B50" border="0" height="340" width="578"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><img src="cid:image009.png@01CDA23D.AF253B50" border="0" height="342" width="575"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><img src="cid:image010.png@01CDA23D.AF253B50" border="0" height="337" width="577"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><img src="cid:image011.png@01CDA23D.AF253B50" border="0" height="342" width="576"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Rob<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Robert E. Leetun, CCNA, CCNA+Voice<u></u><u></u></p>
<p class="MsoNormal">Network Engineer<u></u><u></u></p>
<p class="MsoNormal">Boulder County Information Services<u></u><u></u></p>
<p class="MsoNormal">2025 14th Street<u></u><u></u></p>
<p class="MsoNormal">Boulder, Colorado 80302<u></u><u></u></p>
<p class="MsoNormal"><a href="tel:303-441-3866" target="_blank">303-441-3866</a> (W)<u></u><u></u></p>
<p class="MsoNormal"><a href="tel:303-441-3983" target="_blank">303-441-3983</a> (F)<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
</div></div></div>
</div>
</blockquote></div><br>