we are not using NICE we use TelRex, but I'm guessing they are pretty close to the same.<div><br></div><div>Things to check.  Are you using Extension mobility?  Does NICE support the same DN in more than one location?</div>
<div><br></div><div>Did you associated the IPC phone to the application user?  if so, remove it and re-add it.</div><div><br></div><div>Did you turn on the recording profile on the line?</div><div><br></div><div>Hope that helps, that is some stuff we have done on Telrex.  Maybe it will carry over to NICE.</div>
<div><br></div><div>Scott</div><div><br></div><div><br><br><div class="gmail_quote">On Wed, Oct 17, 2012 at 11:02 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">That's a change notification being processed on CUCM to update the device.  You need to be looking at StationD and StationInit events related to the phone you are working with (assuming SCCP CIPC).<div>
<span class="HOEnZb"><font color="#888888"><br><div>
<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:auto;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px">-Ryan</span>

</div></font></span><div><div class="h5">
<br><div><div>On Oct 17, 2012, at 1:57 PM, Rynard Coetzee <<a href="mailto:Rynard.Coetzee@bytes.co.za" target="_blank">Rynard.Coetzee@bytes.co.za</a>> wrote:</div><br><div lang="EN-ZA" link="blue" vlink="purple" style="font-family:'Lucida Grande';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
<div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">I see the following in the trace ,not sure what it means though<u></u><u></u></span></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">16:43:26.099 |Cnf Received: device U 2de6af86-abf8-4231-9dd4-55c33389b3e0, size(11017) tkstatus_builtinbridge(2/1) versionstamp(0000000000-c7a6c673-7479-46b0-839e-014d3d093963/1350485005-318d1208-76ec-4e21-92b0-4dee76cf013e) |0,0,0,0.0^*^*<u></u><u></u></span></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">16:43:26.100 |ProcessCnf N: device U 2de6af86-abf8-4231-9dd4-55c33389b3e0, size(11017) tkstatus_builtinbridge(2/1) versionstamp(0000000000-c7a6c673-7479-46b0-839e-014d3d093963/1350485005-318d1208-76ec-4e21-92b0-4dee76cf013e) |0,0,0,0.0^*^*<u></u><u></u></span></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></div><div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(181,196,223);padding:3pt 0cm 0cm">
<div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif"><span> </span>Ryan Ratliff [mailto:<a href="mailto:rratliff@" target="_blank">rratliff@</a><a href="http://cisco.com" target="_blank">cisco.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>17 October 2012 07:53 PM<br><b>To:</b><span> </span>Rynard Coetzee<br><b>Cc:</b><span> </span>Buchanan, James; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] Active Recording on CIPC<u></u><u></u></span></div></div></div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><u></u> <u></u></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">Do you see CUCM trying to invoke the BIB on CIPC?  It should support it for both 711 and 729.<u></u><u></u></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<u></u> <u></u></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span><span style="font-size:13.5pt;font-family:Helvetica,sans-serif">-Ryan</span></span><u></u><u></u></div>
</div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><u></u> <u></u></div><div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
On Oct 17, 2012, at 11:31 AM, Rynard Coetzee <<a href="mailto:Rynard.Coetzee@bytes.co.za" style="color:purple;text-decoration:underline" target="_blank">Rynard.Coetzee@bytes.co.za</a>> wrote:<u></u><u></u></div></div>
<div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><u></u> <u></u></div><div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">No firewalls ,when I run Wireshark on the pc that the CIPC is installed I don`t see the duplicated RTP stream ,I only see the initial RTP stream ,so it seems that it might have something to do with the built-in bridge feature on the CIPC. I can`t find any Cisco doc that specifically states that the Active Recording is supported on the CIPC.</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(181,196,223);padding:3pt 0cm 0cm"><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<b><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif"> </span></span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">Buchanan, James [mailto:<a href="mailto:jbuchanan@" target="_blank">jbuchanan@</a><a href="http://presidio.com/" style="color:purple;text-decoration:underline" target="_blank">presidio.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>17 October 2012 05:26 PM<br><b>To:</b><span> </span>Rynard Coetzee;<span> </span><a href="mailto:cisco-voip@puck.nether.net" style="color:purple;text-decoration:underline" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>RE: Active Recording on CIPC</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif"> <u></u><u></u></span></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Any firewalls in the mix, local to the PC or network?</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><p class="MsoNormal" style="margin:0cm 0cm 12pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:7.5pt;font-family:Verdana,sans-serif;color:gray"><br>James Buchanan | Sr. Network Engineer<br>
Presidio |<span> </span><a href="http://www.presidio.com/" title="" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">www.presidio.com</span></a><br>12 Cadillac Drive Suite 130, Brentwood, TN 37027<br>
D: <a href="tel:615.866.5729" value="+16158665729" target="_blank">615.866.5729</a> | C: <a href="tel:931.797.2326" value="+19317972326" target="_blank">931.797.2326</a> | F: <a href="tel:615.866.5781" value="+16158665781" target="_blank">615.866.5781</a> |<span> </span><a href="mailto:jbuchanan@presidio.com" title="Click to send email to Buchanan, James" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">jbuchanan@presidio.com</span></a></span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 12pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:7.5pt;font-family:Verdana,sans-serif;color:gray"><br><br><a href="http://www.presidio.com/" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple;text-decoration:none"><img border="0" width="165" height="23" alt="Be Secure In The Knowledge"></span></a></span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 12pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:7.5pt;font-family:Verdana,sans-serif;color:gray"><br>Follow us:<br><br><a href="http://www.twitter.com/presidio" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple;text-decoration:none"><img border="0" width="22" height="22" alt="Follow Presidio on Twitter"></span></a></span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></p>
<div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(181,196,223);padding:3pt 0cm 0cm"><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif"> </span></span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">Rynard Coetzee<span> </span><a href="mailto:[mailto:Rynard.Coetzee@bytes.co.za]" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">[mailto:Rynard.Coetzee@bytes.co.za]</span></a><span> </span><br>
<b>Sent:</b><span> </span>Wednesday, October 17, 2012 5:27 PM<br><b>To:</b><span> </span>Buchanan, James;<span> </span><a href="mailto:cisco-voip@puck.nether.net" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">cisco-voip@puck.nether.net</span></a><br>
<b>Subject:</b><span> </span>RE: Active Recording on CIPC</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">I have tried v7 and v8 same for both ,also using G711u ,confirmed from phone</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(181,196,223);padding:3pt 0cm 0cm"><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<b><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif"> </span></span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">Buchanan, James<span> </span><a href="mailto:[mailto:jbuchanan@presidio.com]" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">[mailto:jbuchanan@presidio.com]</span></a><span> </span><br>
<b>Sent:</b><span> </span>17 October 2012 05:23 PM<br><b>To:</b><span> </span>Rynard Coetzee;<span> </span><a href="mailto:cisco-voip@puck.nether.net" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">cisco-voip@puck.nether.net</span></a><br>
<b>Subject:</b><span> </span>RE: Active Recording on CIPC</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif"> <u></u><u></u></span></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">What version of IPC?</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Also, what codec does NICE support for recording? You may want to make sure the Low Bandwidth setting isn’t enabled in the IPC parameters.</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div>
</div><p class="MsoNormal" style="margin:0cm 0cm 12pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:7.5pt;font-family:Verdana,sans-serif;color:gray"><br>James Buchanan | Sr. Network Engineer<br>
Presidio |<span> </span><a href="http://www.presidio.com/" title="" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">www.presidio.com</span></a><br>12 Cadillac Drive Suite 130, Brentwood, TN 37027<br>
D: <a href="tel:615.866.5729" value="+16158665729" target="_blank">615.866.5729</a> | C: <a href="tel:931.797.2326" value="+19317972326" target="_blank">931.797.2326</a> | F: <a href="tel:615.866.5781" value="+16158665781" target="_blank">615.866.5781</a> |<span> </span><a href="mailto:jbuchanan@presidio.com" title="Click to send email to Buchanan, James" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">jbuchanan@presidio.com</span></a></span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 12pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:7.5pt;font-family:Verdana,sans-serif;color:gray"><br><br></span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><a href="http://www.presidio.com/" style="color:purple;text-decoration:underline" target="_blank"><b><span style="font-size:7.5pt;font-family:Verdana,sans-serif;color:purple;border:1pt solid windowtext;padding:0cm;text-decoration:none"><image001.jpg></span></b></a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 12pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:7.5pt;font-family:Verdana,sans-serif;color:gray"><br>Follow us:<br><br></span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><a href="http://www.twitter.com/presidio" style="color:purple;text-decoration:underline" target="_blank"><b><span style="font-size:7.5pt;font-family:Verdana,sans-serif;color:purple;border:1pt solid windowtext;padding:0cm;text-decoration:none"><image002.jpg></span></b></a><u></u><u></u></span></p>
<div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(181,196,223);padding:3pt 0cm 0cm"><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif"> </span></span><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif"><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">cisco-voip-bounces@puck.nether.net</span></a><span> </span><a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">[mailto:cisco-voip-bounces@puck.nether.net]</span></a><span> </span><b>On Behalf Of<span> </span></b>Rynard Coetzee<br>
<b>Sent:</b><span> </span>Wednesday, October 17, 2012 4:27 PM<br><b>To:</b><span> </span><a href="mailto:cisco-voip@puck.nether.net" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">cisco-voip@puck.nether.net</span></a><br>
<b>Subject:</b><span> </span>[cisco-voip] Active Recording on CIPC</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> </span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif">Hi All<u></u><u></u></span></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif">I have a setup between CUCM 8.6 and NICE using Active recording via SIP trunk . Recording works fine between 2 hardphones but when I use CIPC I don`t see the phone duplicating the RTP stream. I have built-in bridge enabled and did check that active recording is supported on CIPC. Any ideas what I might be missing here ?<u></u><u></u></span></div>
</div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif"> <u></u><u></u></span></div></div><div><div style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
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