<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt">Hi Roza, hi all, <br><br>enclosed you can find the screenshots from the configured call handler. The call handler contains a translation rule and the greeting. With this configuration the call is going to the call handler, after that to the translation rule, but it never reached the greetings message. <br><br>many thanks in advance at all<br><br>BR<br><br><br><br><br><div><span><br></span></div><div> </div><font size="2"><var id="yui-ie-cursor"></var></font><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">Von:</span></b> "ROZA, Ariel" <Ariel.ROZA@LA.LOGICALIS.COM><br> <b><span
style="font-weight: bold;">An:</span></b> Cristina Petre <cristina_petre80@yahoo.de> <br><b><span style="font-weight: bold;">CC:</span></b> "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> <br> <b><span style="font-weight: bold;">Gesendet:</span></b> 22:15 Dienstag, 30.Oktober 2012<br> <b><span style="font-weight: bold;">Betreff:</span></b> RE: [cisco-voip] Unity 8.5.1<br> </font> </div> <br><div id="yiv436396935">
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<div class="yiv436396935MsoNormal"><span style="font-size:11.0pt;color:#1F497D;" lang="EN-US">Cristina,</span></div>
<div class="yiv436396935MsoNormal"><span style="font-size:11.0pt;color:#1F497D;" lang="EN-US"> </span></div>
<div class="yiv436396935MsoNormal"><span style="font-size:11.0pt;color:#1F497D;" lang="EN-US">Can you share some screenshots showing how you configured the call handler?</span></div>
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<div class="yiv436396935MsoNormal"><b><span style="font-size:10.0pt;" lang="EN-US">From:</span></b><span style="font-size:10.0pt;" lang="EN-US"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Cristina Petre<br>
<b>Sent:</b> martes, 30 de octubre de 2012 01:29 p.m.<br>
<b>To:</b> Pat Hayes<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity 8.5.1</span></div>
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<div class="yiv436396935MsoNormal">Many thanks for all your answers.<br>
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Ive checked it again and record s empty message under call handler/ recorded name. There is no setting under call handler to play the system default. </div>
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<div class="yiv436396935MsoNormal">I recorded again another message under greetings but the system never comes to my personal spoken message but it goes to tha call handler after that to the translation rule and finish.</div>
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<div class="yiv436396935MsoNormal">I cannot switch of the first message from call handler.</div>
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Von meinem iPhone gesendet</div>
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Am 30.10.2012 um 15:54 schrieb Pat Hayes <<a rel="nofollow" ymailto="mailto:pat-cv@wcyv.com" target="_blank" href="mailto:pat-cv@wcyv.com">pat-cv@wcyv.com</a>>:</div>
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<div class="yiv436396935MsoNormal">The CUCM config you describe is fine for getting the call to a call handler in UCxn.</div>
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<div class="yiv436396935MsoNormal">If the greeting you hear is "Sorry <your recorded greeting> is not available", that means that you have recorded your greeting as the recorded name for the call handler / user instead of the greeting and left the greeting option at the
default value of "system default". To avoid that, you need to record your greeting on the call handler greeting page and select 'my recording' as the playback option.</div>
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<div class="yiv436396935MsoNormal">On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre <<a rel="nofollow" ymailto="mailto:cristina_petre80@yahoo.de" target="_blank" href="mailto:cristina_petre80@yahoo.de">cristina_petre80@yahoo.de</a>> wrote:</div>
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<div class="yiv436396935MsoNormal">My construct is as following: </div>
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<div class="yiv436396935MsoNormal">DN with voice mail profile --> on DN forward all to voice mail --> on unity call handler, transfer rule back to cucm to line group.</div>
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<div class="yiv436396935MsoNormal">This construct is working but the message sorry "my recorded message" is not available disturbs me. </div>
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<div class="yiv436396935MsoNormal">Is my config ok?<br>
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Von meinem iPhone gesendet</div>
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Am 29.10.2012 um 16:46 schrieb Ed Leatherman <<a rel="nofollow" ymailto="mailto:ealeatherman@gmail.com" target="_blank" href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>>:</div>
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<div class="yiv436396935MsoNormal">I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot number:</div>
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<div class="yiv436396935MsoNormal">In CUCM 7.1 (version i'm running):</div>
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<div class="yiv436396935MsoNormal">Call Routing -> Route/Hunt -> Hunt Pilot</div>
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<div class="yiv436396935MsoNormal">On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <<a rel="nofollow" ymailto="mailto:cristina_petre80@yahoo.de" target="_blank" href="mailto:cristina_petre80@yahoo.de">cristina_petre80@yahoo.de</a>> wrote:</div>
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<div class="yiv436396935MsoNormal">Hi Ed,</div>
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<div class="yiv436396935MsoNormal">Thanks for answering. Ive also created a pilot number but my pilot number is assigned to forward all on the line to reach the unity. Do you mean it that way? </div>
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<div class="yiv436396935MsoNormal">Could you explain me the steps I need to do? Thanks.<br>
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Von meinem iPhone gesendet</div>
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Am 29.10.2012 um 16:20 schrieb Ed Leatherman <<a rel="nofollow" ymailto="mailto:ealeatherman@gmail.com" target="_blank" href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>>:</div>
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<div class="yiv436396935MsoNormal" style="margin-bottom:12.0pt;">The way I do this is setup a pilot number in CUCM and point to your unity connection line group, and then setup direct routing rule in unity connection to send the call to the call handler greeting that you
want it to go to.</div>
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<div class="yiv436396935MsoNormal">On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre <<a rel="nofollow" ymailto="mailto:cristina_petre80@yahoo.de" target="_blank" href="mailto:cristina_petre80@yahoo.de">cristina_petre80@yahoo.de</a>> wrote:</div>
<div class="yiv436396935MsoNormal">Hi all,<br>
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If i want to use call handlers in unity how is the connection between cucm and unity?<br>
The goal should be to dial a number from external to reach the cucm after that the unity to get a welcome message and after that to go back to cucm to a pilot point.<br>
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I've created a directory number with voice mail pilot and voice mail profile, on unity I've created a system call handler with a transfer rule back to cucm and recorded a greeting. It's works but the problem is after I dial the number I get an "sorry.. Is not
available" message after that phones in hunt lists ringing. I just want to hear my message nothing else.<br>
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What's wrong on my configuration? Many thanks in advance.<br>
<br>
Von meinem iPhone gesendet<br>
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Ed Leatherman</div>
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