<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>you should also be able to dial unity directly, dial the call handler number + #2 and it should play the greeting. if you don't hear the greeting, you need to fix that part first.<br><br>*i could be wrong, but DN + #2 works for voice mail boxes, it should work for call handlers as well.<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Pat Hayes" <pat-cv@wcyv.com><br><b>To: </b>"Cristina Petre" <cristina_petre80@yahoo.de><br><b>Cc: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Wednesday, 31 October, 2012 10:16:08 PM<br><b>Subject: </b>Re: [cisco-voip] Unity 8.5.1<br><br>So your entire call flow is working as desired, except it doesn't play the greeting you want to hear before attempting the transfer? The greeting you show here is clearly configured to play a recording, so either you're not making it to this greeting (perhaps you have the alternate or closed greetings enabled, they will take precedent over the standard) or you don't have a recording on that greeting (on the same edit greeting page for the standard greeting, can you expand the play/record button and play back your greeting? if you have multiple locales installed, is there a recording for the language the call is being routed as?).<div>
<br></div><div><div>If none of that resolves your problem, I suspect your call isn't actually being routed as you think it is. Try installing the port status monitor and capturing a call to see where the call is going and send us your output:</div>
<div><br></div><div><a href="http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html" target="_blank">http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html</a></div>
<div><br></div><div><div><br><div class="gmail_quote">On Wed, Oct 31, 2012 at 11:09 AM, Cristina Petre <span dir="ltr"><<a href="mailto:cristina_petre80@yahoo.de" target="_blank">cristina_petre80@yahoo.de</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">Hi Roza, hi all, <br><br>enclosed you can find the screenshots from the configured call handler. The call handler contains a translation rule and the greeting. With this configuration the call is going to the call handler, after that to the translation rule, but it never reached the greetings message. <br>
<br>many thanks in advance at all<br><br>BR<br><div class="hm HOEnZb"><br><br><br><br><div><span><br></span></div><div> </div><font><var></var></font><div><br></div> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt">
<div class="hm HOEnZb"> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div class="hm HOEnZb"> <div dir="ltr"> <font face="Arial"> <hr size="1"> <b><span style="font-weight:bold">Von:</span></b> "ROZA, Ariel" <<a href="mailto:Ariel.ROZA@LA.LOGICALIS.COM" target="_blank">Ariel.ROZA@LA.LOGICALIS.COM</a>><br>
<b><span style="font-weight:bold">An:</span></b> Cristina Petre <<a href="mailto:cristina_petre80@yahoo.de" target="_blank">cristina_petre80@yahoo.de</a>> <br><b><span style="font-weight:bold">CC:</span></b> "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> <br>
<b><span style="font-weight:bold">Gesendet:</span></b> 22:15 Dienstag, 30.Oktober 2012<br> <b><span style="font-weight:bold">Betreff:</span></b> RE: [cisco-voip] Unity 8.5.1<br> </font> </div></div><div><div class="h5"> <br>
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<div><span style="font-size:11.0pt;color:#1f497d" lang="EN-US">Cristina,</span></div>
<div><span style="font-size:11.0pt;color:#1f497d" lang="EN-US"> </span></div>
<div><span style="font-size:11.0pt;color:#1f497d" lang="EN-US">Can you share some screenshots showing how you configured the call handler?</span></div>
<div><span style="font-size:11.0pt;color:#1f497d" lang="EN-US"> </span></div>
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<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div><b><span style="font-size:10.0pt" lang="EN-US">From:</span></b><span style="font-size:10.0pt" lang="EN-US"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Cristina Petre<br>
<b>Sent:</b> martes, 30 de octubre de 2012 01:29 p.m.<br>
<b>To:</b> Pat Hayes<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity 8.5.1</span></div>
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<div>Many thanks for all your answers.<br>
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Ive checked it again and record s empty message under call handler/ recorded name. There is no setting under call handler to play the system default. </div>
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<div>I recorded again another message under greetings but the system never comes to my personal spoken message but it goes to tha call handler after that to the translation rule and finish.</div>
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<div>I cannot switch of the first message from call handler.</div>
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Von meinem iPhone gesendet</div>
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Am 30.10.2012 um 15:54 schrieb Pat Hayes <<a rel="nofollow" href="mailto:pat-cv@wcyv.com" target="_blank">pat-cv@wcyv.com</a>>:</div>
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<div>The CUCM config you describe is fine for getting the call to a call handler in UCxn.</div>
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<div>If the greeting you hear is "Sorry <your recorded greeting> is not available", that means that you have recorded your greeting as the recorded name for the call handler / user instead of the greeting and left the greeting option at the
default value of "system default". To avoid that, you need to record your greeting on the call handler greeting page and select 'my recording' as the playback option.</div>
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<div>On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre <<a rel="nofollow" href="mailto:cristina_petre80@yahoo.de" target="_blank">cristina_petre80@yahoo.de</a>> wrote:</div>
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<div>My construct is as following: </div>
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<div>DN with voice mail profile --> on DN forward all to voice mail --> on unity call handler, transfer rule back to cucm to line group.</div>
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<div>This construct is working but the message sorry "my recorded message" is not available disturbs me. </div>
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<div>Is my config ok?<br>
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Von meinem iPhone gesendet</div>
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Am 29.10.2012 um 16:46 schrieb Ed Leatherman <<a rel="nofollow" href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>:</div>
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<div>I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot number:</div>
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<div>In CUCM 7.1 (version i'm running):</div>
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<div>Call Routing -> Route/Hunt -> Hunt Pilot</div>
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<div>On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <<a rel="nofollow" href="mailto:cristina_petre80@yahoo.de" target="_blank">cristina_petre80@yahoo.de</a>> wrote:</div>
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<div>Hi Ed,</div>
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<div>Thanks for answering. Ive also created a pilot number but my pilot number is assigned to forward all on the line to reach the unity. Do you mean it that way? </div>
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<div>Could you explain me the steps I need to do? Thanks.<br>
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Von meinem iPhone gesendet</div>
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Am 29.10.2012 um 16:20 schrieb Ed Leatherman <<a rel="nofollow" href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>:</div>
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<div style="margin-bottom:12.0pt">The way I do this is setup a pilot number in CUCM and point to your unity connection line group, and then setup direct routing rule in unity connection to send the call to the call handler greeting that you
want it to go to.</div>
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<div>On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre <<a rel="nofollow" href="mailto:cristina_petre80@yahoo.de" target="_blank">cristina_petre80@yahoo.de</a>> wrote:</div>
<div>Hi all,<br>
<br>
If i want to use call handlers in unity how is the connection between cucm and unity?<br>
The goal should be to dial a number from external to reach the cucm after that the unity to get a welcome message and after that to go back to cucm to a pilot point.<br>
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I've created a directory number with voice mail pilot and voice mail profile, on unity I've created a system call handler with a transfer rule back to cucm and recorded a greeting. It's works but the problem is after I dial the number I get an "sorry.. Is not
available" message after that phones in hunt lists ringing. I just want to hear my message nothing else.<br>
<br>
What's wrong on my configuration? Many thanks in advance.<br>
<br>
Von meinem iPhone gesendet<br>
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<div style="margin-bottom:12.0pt">-- <br>
Ed Leatherman</div>
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Ed Leatherman</div>
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