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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You can do this a couple of ways. One way would be to upgrade UCCX to 7.0, run the migration tool to 8.5, then upgrade the 8.5 to 9.0. You could install 5.0
on another box, restore the data, upgrade to 7.0, then get the data from there. If you do that, you will lose some data before cutover but not as much as not getting any data at all.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Abebe Amare<br>
<b>Sent:</b> Friday, November 09, 2012 11:25 AM<br>
<b>To:</b> cisco voip<br>
<b>Subject:</b> [cisco-voip] upgrading UCCX 5.0 to 9.0<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi, we are planning to upgrade UCCX 5.0(2) to version 9.0 running on UCS servers. The system integrator send us email regarding
the upgrade process and I am looking for some information regarding the following two points:<br>
<br>
1. We will do a fresh installation for the Unified Contact Center Express version 9, no data will be migrated from the old UCCX server to the new UCCX server. You can still see the old UCCX data (reporting) from the old server only (Windows based)<br>
2. We will do a fresh installation for the Quality Manager version 9, no data will be migrated from the old QM server to the new QM server. You can still hear the old calls if you open the web interface of the old QM server only.<br>
<br>
what other ways exist to upgrade to version 9 without losing data?<br>
<br>
best regards,<br>
<br>
Abebe Amare<br>
Senior Network Admin<br>
VivaCell</span><o:p></o:p></p>
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