<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">I've noted the same periodically and compiled a list of said <SPAN style="RIGHT: auto" id=misspell-0>end users</SPAN> .</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">After trying all that you guys have mentioned hear,I've called <SPAN id=misspell-1 class=mark>Tac</SPAN> to open up a new SR for the issue.</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">The problem was found in the Unity Connection server ver 8.5<VAR id=yui-ie-cursor></VAR>, A system restoration "After Hours"was performed and have not had the problem re-<SPAN style="RIGHT: auto" id=misspell-2>occured</SPAN> since.</SPAN></div>
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<div style="RIGHT: auto">Rick <BR><BR></div>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr contentEditable=false readonly="true"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> "george.hendrix@l-3com.com" <george.hendrix@l-3com.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Jason Aarons (AM) <jason.aarons@dimensiondata.com>; "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, November 21, 2012 7:56 AM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] <SPAN id=misspell-6 class=mark>MWI</SPAN> issues<BR></FONT></DIV><BR>
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<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d">Running re-sync makes the <SPAN id=misspell-7 class=mark>MWI</SPAN> turn off for the users that don’t have <SPAN id=misspell-8 class=mark>voicemails</SPAN>, but then the issue happens again later. I can leave myself a test <SPAN id=misspell-9 class=mark>voicemail</SPAN> and the light will come on and then when I delete it, it turns off. The problem seems very sporadic, not any particular user or time. I can also dial the <SPAN id=misspell-10 class=mark>MWI</SPAN> on/off numbers from my phone and it turns the <SPAN id=misspell-11 class=mark>MWI</SPAN> light on/off when I do.</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
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<div class=yiv1577011407MsoNormal><SPAN style="COLOR: black; FONT-SIZE: 12pt">Bill Hendrix</SPAN><SPAN style="COLOR: gray; FONT-SIZE: 12pt"> </SPAN></div></DIV>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
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<div class=yiv1577011407MsoNormal><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> Jason Aarons (AM) [mailto:jason.aarons@dimensiondata.com] <BR><B>Sent:</B> Wednesday, November 21, 2012 9:53 AM<BR><B>To:</B> Hendrix, George (Bill) @ <SPAN id=misspell-13 class=mark>NSS</SPAN> - <SPAN id=misspell-14 class=mark>STRATIS</SPAN>; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: <SPAN id=misspell-15 class=mark>MWI</SPAN> issues</SPAN></div></DIV></DIV>
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<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d">You should leave that unchecked.</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d">Did you run a re-sync after <SPAN id=misspell-16 class=mark>unchecking</SPAN> it?</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d">Best way to test is leave a message then <SPAN id=misspell-17 class=mark>http</SPAN> to phone web page and check if it shows on/off. After that you have to look at traces.</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
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<div class=yiv1577011407MsoNormal><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net" rel=nofollow target=_blank ymailto="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A> [<A href="mailto:cisco-voip-bounces@puck.nether.net" rel=nofollow target=_blank ymailto="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B><A href="mailto:george.hendrix@l-3com.com" rel=nofollow target=_blank ymailto="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</A><BR><B>Sent:</B> Wednesday, November 21, 2012 9:34 AM<BR><B>To:</B> <A href="mailto:cisco-voip@puck.nether.net" rel=nofollow target=_blank ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B>Subject:</B> [cisco-voip] <SPAN id=misspell-20 class=mark>MWI</SPAN> issues</SPAN></div></DIV></DIV>
<div class=yiv1577011407MsoNormal> </div>
<div style="MARGIN-BOTTOM: 12pt" class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt">Hi everyone,</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> We have been having issues with <SPAN id=misspell-21 class=mark>MWI</SPAN> that seem to be sporadic. It <SPAN id=misspell-22 class=mark>doesn</SPAN>’t seem to affect all users all the time. Users’ <SPAN id=misspell-23 class=mark>MWI</SPAN> is on sometimes, but when the user dials into <SPAN id=misspell-24 class=mark>voicemail</SPAN>, they don’t have any messages. I have already confirmed there are users with this problem who don’t get <SPAN id=misspell-25 class=mark>voicemails</SPAN> for any other mailbox, so alternate extensions is the problem. The only thing that I know that’s changed recently was that <SPAN id=misspell-26 class=mark>TAC</SPAN> recommended I <SPAN id=misspell-27 class=mark>uncheck</SPAN> the following in Unity Connection, under Telephony Integrations>Phone System.</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt">Use Same Port for Enabling and Disabling <SPAN id=misspell-28 class=mark>MWIs</SPAN></SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt">The problem seems to have started after this was unchecked.</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"><SPAN id=misspell-29 class=mark>CUC</SPAN> 8.5.1ES47.12900-47</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"><SPAN id=misspell-30 class=mark>CUCM</SPAN> 8.5.1.12900-7</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt">This is an <SPAN id=misspell-31 class=mark>SCCP</SPAN> integration.</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt">Thanks,</SPAN></div>
<div class=yiv1577011407MsoNormal><SPAN style="COLOR: black; FONT-SIZE: 12pt">Bill Hendrix</SPAN><SPAN style="COLOR: gray; FONT-SIZE: 12pt"> </SPAN></div>
<div class=yiv1577011407MsoNormal> </div>
<div class=yiv1577011407MsoNormal><SPAN style="FONT-SIZE: 12pt"><BR><BR><SPAN style="COLOR: white"><SPAN id=misspell-32 class=mark>itevomcid</SPAN></SPAN> </SPAN></div></DIV></DIV></DIV><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net" ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR><BR></DIV></DIV></div></body></html>