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<p class="MsoNormal"><span style="font-size:12.0pt">Hi everyone,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> We have been having issues with MWI that seem to be sporadic. It doesn’t seem to affect all users all the time. Users’ MWI is on sometimes, but when the user dials into voicemail, they don’t have any messages.
I have already confirmed there are users with this problem who don’t get voicemails for any other mailbox, so alternate extensions is the problem. The only thing that I know that’s changed recently was that TAC recommended I uncheck the following in Unity
Connection, under Telephony Integrations>Phone System.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Use Same Port for Enabling and Disabling MWIs<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The problem seems to have started after this was unchecked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CUC 8.5.1ES47.12900-47<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CUCM 8.5.1.12900-7<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">This is an SCCP integration.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Bill Hendrix</span><span style="font-size:12.0pt;color:gray">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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