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<p class="MsoNormal"><span style="color:#1F497D">Running re-sync makes the MWI turn off for the users that don’t have voicemails, but then the issue happens again later. I can leave myself a test voicemail and the light will come on and then when I delete
it, it turns off. The problem seems very sporadic, not any particular user or time. I can also dial the MWI on/off numbers from my phone and it turns the MWI light on/off when I do.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Bill Hendrix</span><span style="font-size:12.0pt;color:gray">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jason Aarons (AM) [mailto:jason.aarons@dimensiondata.com]
<br>
<b>Sent:</b> Wednesday, November 21, 2012 9:53 AM<br>
<b>To:</b> Hendrix, George (Bill) @ NSS - STRATIS; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: MWI issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">You should leave that unchecked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Did you run a re-sync after unchecking it?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best way to test is leave a message then http to phone web page and check if it shows on/off. After that you have to look at traces.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b><a href="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</a><br>
<b>Sent:</b> Wednesday, November 21, 2012 9:34 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] MWI issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Hi everyone,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> We have been having issues with MWI that seem to be sporadic. It doesn’t seem to affect all users all the time. Users’ MWI is on sometimes, but when the user dials into voicemail, they don’t have any messages.
I have already confirmed there are users with this problem who don’t get voicemails for any other mailbox, so alternate extensions is the problem. The only thing that I know that’s changed recently was that TAC recommended I uncheck the following in Unity
Connection, under Telephony Integrations>Phone System.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Use Same Port for Enabling and Disabling MWIs<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The problem seems to have started after this was unchecked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CUC 8.5.1ES47.12900-47<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CUCM 8.5.1.12900-7<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">This is an SCCP integration.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Bill Hendrix</span><span style="font-size:12.0pt;color:gray">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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