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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I recently upgraded a customer from UCCX 7 to UCCX 8.5. Previously the customer had one Pilot number that the reps would call and after a brief prompt it would end the call and proceed with a Callback to the rep. This was accomplished by
 referring to some info in a SQL database. I do not know SQL that well, but now have to provide a similar solution on the UCCX 8.5. Is there any chance anyone has a sample script that could do something similar or could point me in the right direction?
<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Regards</span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;mso-fareast-language:EN-ZA">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Principal Systems Engineer: Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Dimension Data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Louis.koekemoer@dimensiondata.com"><span style="color:blue">Louis.koekemoer@dimensiondata.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Travel –<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Leave - 01/12/2012 – 06/01/2013<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">For more information about Dimension Data, please go to  <span style="color:#1F497D"><a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/"><span style="color:blue">www.dimensiondata.com</span></a><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#339A33;mso-fareast-language:EN-ZA">P
</span><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;color:#339A33;mso-fareast-language:EN-ZA">Please consider the environment before printing this email</span></b><span style="color:#1F497D;mso-fareast-language:EN-ZA"> </span><span style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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