<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
@font-face
{font-family:Arial-BoldMT;}
@font-face
{font-family:ArialMT;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-ZA" link="blue" vlink="purple">
<BR>
<BR>
<div class="WordSection1">
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I recently upgraded a customer from UCCX 7 to UCCX 8.5. Previously the customer had one Pilot number that the reps would call and after a brief prompt it would end the call and proceed with a Callback to the rep. This was accomplished by
referring to some info in a SQL database. I do not know SQL that well, but now have to provide a similar solution on the UCCX 8.5. Is there any chance anyone has a sample script that could do something similar or could point me in the right direction?
<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Regards</span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;mso-fareast-language:EN-ZA">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Principal Systems Engineer: Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Dimension Data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;mso-fareast-language:EN-ZA">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Louis.koekemoer@dimensiondata.com"><span style="color:blue">Louis.koekemoer@dimensiondata.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Travel –<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Leave - 01/12/2012 – 06/01/2013<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">For more information about Dimension Data, please go to <span style="color:#1F497D"><a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/"><span style="color:blue">www.dimensiondata.com</span></a><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#339A33;mso-fareast-language:EN-ZA">P
</span><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;color:#339A33;mso-fareast-language:EN-ZA">Please consider the environment before printing this email</span></b><span style="color:#1F497D;mso-fareast-language:EN-ZA"> </span><span style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<br>
<font>
This email and all contents are subject to the following disclaimer:<br>
<a href="http://www.dimensiondata.com/emaildisclaimer">"http://www.dimensiondata.com/emaildisclaimer"</a>
</font>
<font color=white></font>
</body>
</html>