Is there a reason you cannot use the same script while making any changes necessary to bring it up to compatibility with the 8.x platform? <div><br></div><div>Callbacks aren't very complicated and can be handled in a variety of ways depending on the requirements and environment, you should be able to use the original script as your guide.</div>
<div><br></div><div>Tanner<br><br><div class="gmail_quote">On Tue, Nov 27, 2012 at 8:14 AM, Louis Koekemoer (ZA) <span dir="ltr"><<a href="mailto:louis.koekemoer@dimensiondata.com" target="_blank">louis.koekemoer@dimensiondata.com</a>></span> wrote:<br>
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<p class="MsoNormal">Hi all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I recently upgraded a customer from UCCX 7 to UCCX 8.5. Previously the customer had one Pilot number that the reps would call and after a brief prompt it would end the call and proceed with a Callback to the rep. This was accomplished by
referring to some info in a SQL database. I do not know SQL that well, but now have to provide a similar solution on the UCCX 8.5. Is there any chance anyone has a sample script that could do something similar or could point me in the right direction?
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Regards</span><span><u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:Arial-BoldMT">Louis Koekemoer<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Principal Systems Engineer: Converged Communications<u></u><u></u></span></p>
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