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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have several large customers doing CPA with Outbound UCCE SIP to PRI, no CUBE as Matthew mentioned.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We did find a bug with CPA not working right (this was last fall) and Cisco spun a custom ios with the fix. I don’t have the bug id. The bug was around inband information about disconnected numbers not registering right in CPA. Customer had a high re-dial rate of disconnected numbers was the symptoms and agents not talking as much as they were on the old platform.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I recall CallManager service parameter "SIP Rel1XX Enabled" needed to be enabled, as the inband info was sent via a 183 message.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I personally haven’t done much with UCCX outbound.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Peter Slow<br><b>Sent:</b> Thursday, November 29, 2012 1:13 PM<br><b>To:</b> Matthew Saskin<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX out bound dialing<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><br><br>googled for "CPA cisco dialing" and found this, since i didnt know<br>wahat CPA was =P<br><a href="http://www.cisco.com/en/US/tech/tk652/tk701/technologies_tech_note09186a0080b2ad01.shtml" target="_blank">http://www.cisco.com/en/US/tech/tk652/tk701/technologies_tech_note09186a0080b2ad01.shtml</a> <br>"Call Progress Analysis (CPA) is the new DSP algorithm that analyzes<br>the TDM voice stream to look for SITs, fax/modem tones, human speech,<br>and answering machines. CPA also passes information to Cisco IOS®.<br>There is a new SIP application type, x-cisco-cpa, for callers to<br>request a CPA operation and for the gateway to relay information to<br>the caller. CPA is supported only on the TDM gateway where one of the<br>call legs is terminated."<br><br>...The feature is implemented in DSPs (DSPWare) used for TDM<br>termination. (also it looks like it's supported using SIP now...)<br>the requirement is that you need to be doing the signaling from your<br>cisco whatever (presumably CUCM) directly to the terminating gateway.<br>no DSPs are used when you send a call through a CUBE. (and its<br>probably safe to say that forcing it to invoke a transcoder so that<br>there IS a DSP wont work)<br><br>hopefully that sheds some light on why they're trying to get you to<br>use PRIs, but even if you do it that way and can use the FEATURE you<br>are not going not get reliable results over VoIP. Unfortunately it<br>seems liek you need to change your provider or accept that this<br>functionality isnt goign to work properly (or at all)<br>even if you get CUCM/UCCE/UCCX to work by looping PRIs at your<br>gateway, modem and fax tones are likely not going to be transmitted<br>well enough over normal VoIP for this feature to work.<br><br>..you could spend hours making sure modem/fax pas-through works well,<br>but doign that for this purpose is dependant on your providers support<br>and seems silly.<br><br>-Peter<br><br><br><br><br><br><br>On Thu, Nov 29, 2012 at 11:43 AM, Matthew Saskin <<a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a>> wrote: <br>> ...and I just read your subject fully. It's well documented for UCCE.<br>> Apparently less well documented for UCCX, but the same caveat would probably<br>> apply. The issue is that for SIP outbound, the CUBE is not currently<br>> capable of performing CPA. I don't know enough about the inner mechanisms<br>> of the UCCX outbound dialer to comment further - sorry.<br>><br>> Matthew Saskin<br>> <a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a> <br>> 203-253-9571<br>><br>><br>><br>><br>> On Thu, Nov 29, 2012 at 11:41 AM, Matthew Saskin <<a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a>> wrote: <br>>><br>>> It's a known caveat - SIP trunks via CUBE cannot be used for the UCCE<br>>> outbound dialer. This is documented in the SRND, compatibility matrix, and<br>>> outbound option config guide.<br>>><br>>> Matthew Saskin<br>>> <a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a> <br>>> 203-253-9571<br>>><br>>><br>>><br>>> On Thu, Nov 29, 2012 at 10:54 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>> <br>>> wrote:<br>>>><br>>>> Is it true that CPA cannot use a SIP trunk for outbound dialing? TAC told<br>>>> us we needed to use a PRI for out bound campaigns.<br>>>><br>>>><br>>>><br>>>> CPA only works it seems with PRI’s using H323. (I guess)<br>>>><br>>>> The TAC engineers over at cisco are looking into how we can make this<br>>>> work Using I think they are saying H323 sip dial peers to a PRI.<br>>>><br>>>><br>>>><br>>>> NOT how we wanted this to work or were told for that matter. Seems like<br>>>> they (Cisco) are using old school technology to make this work.<br>>>><br>>>><br>>>><br>>>> Does anyone use SIP for campaign dialing?<br>>>><br>>>><br>>>><br>>>><br>>>><br>>>> Neal Haas<br>>>><br>>>><br>>>><br>>>><br>>>> _______________________________________________<br>>>> cisco-voip mailing list<br>>>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br>>>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br>>>><br>>><br>><br>><br>> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br>><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div></body></html>