<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div>Bit of an odd one here, hopefully someone else has come across it.</div><div><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Moved Cisco 7912's from a CCM 4.1 cluster to a CUCM 6.1 cluster. Phone was fine. We had an issue with DHCP scopes last week and all the phones rebooted and since then 2 of the 7912's that were moved do not have either the 4.Services option or the 5.Help option when you goto the Application menu.</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">A quick google found something about a 4k memory limit on the 7912 and it could be losing part of the XML config but that was a bug
(CSCeg35909) that was fixed back in 4.1.3 SR1 so I have no idea whats going on...<br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Here is the device info from one of the phones</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><table border="0" cellpadding="0" cellspacing="10"><tbody><tr><td><b>MAC Address</b></td><td>00131951584D
</td></tr><tr><td><b>Host Name</b></td><td>SEP00131951584D
</td></tr><tr><td><b>Phone DN</b></td><td>5662
</td></tr><tr><td><b>App Load ID</b></td><td>CP7912080003SCCP070409A
</td></tr><tr><td><b>Boot Load ID</b></td><td>LD0100BOOT021112A
</td></tr><tr><td><b>Software Version</b></td><td>8.0.3(070409A)
</td></tr><tr><td><b>Hardware Revision</b></td><td>0x0005 0x0000
</td></tr><tr><td><b>Serial Number</b></td><td>INM08531JLM
</td></tr><tr><td><b>Product ID</b></td><td>CP-7912G
</td></tr><tr><td><b>H/W Features</b></td><td>0x00000003
</td></tr><tr><td><b>BTXML Cards Version</b></td><td>LD04-25-2002#0
</td></tr><tr><td><b>Message Waiting</b></td><td>NO
</td></tr></tbody></table><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Any ideas anyone?</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Cheers,</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Damian<br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif;
background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div></div></body></html>