<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Cheers for that Michael but unfortunately already tried the rebooting with no luck...<br></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Michael Muscat <michaelm@umcu.org><br> <b><span style="font-weight: bold;">To:</span></b> 'Damian Turburville' <d_turburville@yahoo.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, 6 December 2012, 21:52<br> <b><span style="font-weight: bold;">Subject:</span></b> FW: [cisco-voip] Fw: Services option missing on 7912<br> </font> </div> <br><div id="yiv1657428208">
<style><!--
#yiv1657428208
_filtered #yiv1657428208 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}
_filtered #yiv1657428208 {font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;}
#yiv1657428208
#yiv1657428208 p.yiv1657428208MsoNormal, #yiv1657428208 li.yiv1657428208MsoNormal, #yiv1657428208 div.yiv1657428208MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;font-family:"Times New Roman", "serif";}
#yiv1657428208 a:link, #yiv1657428208 span.yiv1657428208MsoHyperlink
{color:blue;text-decoration:underline;}
#yiv1657428208 a:visited, #yiv1657428208 span.yiv1657428208MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}
#yiv1657428208 p.yiv1657428208MsoAcetate, #yiv1657428208 li.yiv1657428208MsoAcetate, #yiv1657428208 div.yiv1657428208MsoAcetate
{margin:0in;margin-bottom:.0001pt;font-size:8.0pt;font-family:"Tahoma", "sans-serif";}
#yiv1657428208 span.yiv1657428208EmailStyle17
{font-family:"Arial", "sans-serif";color:windowtext;}
#yiv1657428208 span.yiv1657428208BalloonTextChar
{font-family:"Tahoma", "sans-serif";}
#yiv1657428208 .yiv1657428208MsoChpDefault
{font-size:10.0pt;}
_filtered #yiv1657428208 {margin:1.0in 1.0in 1.0in 1.0in;}
#yiv1657428208 div.yiv1657428208WordSection1
{}
--></style>
<div>
<div class="yiv1657428208WordSection1">
<div class="yiv1657428208MsoNormal"><span style="font-size:11.0pt;">I had a similar problem a few months ago and rebooting the phones fixed it. Don’t know what caused it but it was for all 7912’s only.</span></div>
<div class="yiv1657428208MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Damian Turburville<br>
<b>Sent:</b> Thursday, December 06, 2012 5:40 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Fw: Services option missing on 7912</span></div>
</div>
</div>
<div class="yiv1657428208MsoNormal"> </div>
<div>
<div>
<div class="yiv1657428208MsoNormal" style="background:white;"><span style="color:black;">Any ideas guys?</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
<div>
<div>
<div>
<div class="yiv1657428208MsoNormal" style="background:white;"><span style="font-size:10.0pt;color:black;">----- Forwarded Message -----<br>
<b>From:</b> Damian Turburville <<a rel="nofollow" ymailto="mailto:d_turburville@yahoo.com" target="_blank" href="mailto:d_turburville@yahoo.com">d_turburville@yahoo.com</a>><br>
<b>To:</b> "<a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>>
<br>
<b>Sent:</b> Tuesday, 4 December 2012, 11:14<br>
<b>Subject:</b> [cisco-voip] Services option missing on 7912</span><span style="color:black;"></span></div>
</div>
<div class="yiv1657428208MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
<div id="yiv1657428208">
<div>
<div>
<div>
<div class="yiv1657428208MsoNormal" style="background:white;"><span style="color:black;">Bit of an odd one here, hopefully someone else has come across it.</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal" style="background:white;"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;">Moved Cisco 7912's from a CCM 4.1 cluster to a CUCM 6.1 cluster. Phone was fine. We had an issue with DHCP scopes last week and all the phones rebooted and since then 2 of the 7912's that were moved do not have
either the 4.Services option or the 5.Help option when you goto the Application menu.</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;">A quick google found something about a 4k memory limit on the 7912 and it could be losing part of the XML config but that was a bug (CSCeg35909) that was fixed back in 4.1.3 SR1 so I have no idea whats going on...</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;">Here is the device info from one of the phones</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;"> </span></div>
</div>
<table class="yiv1657428208MsoNormalTable" border="0" cellpadding="0" cellspacing="10">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>MAC Address</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">00131951584D </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Host Name</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">SEP00131951584D </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Phone DN</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">5662 </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>App Load ID</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">CP7912080003SCCP070409A </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Boot Load ID</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">LD0100BOOT021112A </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Software Version</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">8.0.3(070409A) </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Hardware Revision</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">0x0005 0x0000 </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Serial Number</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">INM08531JLM </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Product ID</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">CP-7912G </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>H/W Features</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">0x00000003 </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>BTXML Cards Version</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">LD04-25-2002#0 </div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal"><b>Message Waiting</b></div>
</td>
<td style="padding:0in 0in 0in 0in;">
<div class="yiv1657428208MsoNormal">NO </div>
</td>
</tr>
</tbody>
</table>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;">Any ideas anyone?</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;">Cheers,</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;">Damian</span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;"> </span></div>
</div>
<div>
<div class="yiv1657428208MsoNormal"><span style="color:black;"> </span></div>
</div>
</div>
</div>
</div>
<div class="yiv1657428208MsoNormal" style="margin-bottom:12.0pt;background:white;"><span style="color:black;"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a rel="nofollow" target="_blank" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</span></div>
</div>
</div>
</div>
</div>
</div>
</div><br><br> </div> </div> </div></body></html>