How about setting up a overflow CSQ and dequeue the call from the original CSQ and select overflow CSQ with the overflow agents (make original agents have overflow skill also) with a higher priority? This way the call stays in uccx. <div>
<br></div><div>Is the problem you are trying to fix, is there isn't enough agents available to answer the calls coming in? </div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Dec 13, 2012 at 11:51 AM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I don’t think there is a way you could constantly keep them in the queue while ringing the hunt pilot but you could do the CFNA on the huntpilot and setup a
separate trigger number and then put an if statement in that says if calls come in on that trigger set the priority higher.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I don’t think you’d need to worry about bringing them back to the same queue slot b/c as soon as you reach the threshold where you go the huntpilot you get
transferred out and dequeued and then when you come back at the top priority you’d be instantly ahead of everyone else who is still in their first go around, and queued calls of equal priority still stack FIFO<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><br>
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voice. <a href="tel:410.252.8830" value="+14102528830" target="_blank">410.252.8830</a><br>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Michael Muscat<br>
<b>Sent:</b> Thursday, December 13, 2012 10:53 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] uccx overflow csq to hunt group subflow<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif"">Hi,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif"">I have a uccx 8.5 system with a CSQ configured and would like to dump queued calls if not answered in a certain time to a hunt pilot but then if the hunt pilot doesn’t answer
have them go back to the CSQ with a higher priority. I know how to set the priority in uccx but my problem is getting a call subflow setup to send the queued calls to it then bring them back in. I currently have the queued calls hitting a call redirect step
to be transferred to a DN which is forwarded to a hunt pilot since forwarding directly to a hunt pilot is not supported. This works well but if the users of the hunt pilot aren’t available the calls just rings forever. If anyone has any insight or examples
to what type of steps I would need to add to my script for this I would really appreciate it. Part of my current script is below. When calls are queued it plays prompts/hold music/queue positions then plays a menu to give callers the opportunity to exit
the queue and use the automated services, then eventually is sent to the overflow hunt pilot. From there they are out of the uccx system which we have had people stuck in the hunt for a long time since we don’t want the hunt to ever go to voicemail and just
do a continuous ring. I thought about forwarding the ring no answer on the hunt back to the CTI of the CSQ but then they are placed to the back of the queue instead of their normal position or higher if needed. Ideally I would like it to ring out to the
pilot but still appear queued from the callers perspective and if not answered then will just continue in the queue.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="690" height="639" src="cid:image001.png@01CDD930.504DDC70"><span style="font-size:11.0pt;font-family:"Arial","sans-serif""><u></u><u></u></span></p>
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